Bizrate Insights Names 208 Online Retailers To Its 2016 Bizrate Circle Of Excellence Award

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Recognizing Superior Customer Experiences and Satisfaction

Bizrate Insights Circle of Excellence Award

Bizrate Insights Circle of Excellence Award

“We are proud to honor online retailers whose consistent commitment to the customer shows in the feedback they receive from customers,” said Scott Macon, President of Bizrate Insights.

Bizrate Insights is one of the largest sources of consumer-generated reviews of online retailers in the United States, today announced the winners of its 17th annual Bizrate Circle of Excellence Award®. The award recognizes retailers that received outstanding online customer satisfaction scores throughout a one-year period, as rated by millions of verified online buyers.

The 2016 Bizrate Circle of Excellence Award® was earned by only 208 retailers, representing the top 5.8% of retailers in Bizrate’s North American network. Of the factors that are considered to determine winners, satisfaction scores for the award year must be significantly higher than the program average for all seven key indicators. The satisfaction indicators considered for the Bizrate Circle of Excellence Award® are:

Point-of-Sale Metrics:

  •      Overall Satisfaction
  •     Product Selection
  •     Ease of Finding

Post-Order-Fulfillment Metrics:

  •     Repurchase Intent
  •     Product Met Expectations
  •     Customer Support
  •     On-Time Delivery

Among the award winners, 97 received the highest distinction, the Platinum Award, which is conferred to retailers that not only achieved winner’s status but also earned a score of at least 9.0 out of 10.0 in all seven key satisfaction indicators.

“We are proud to honor online retailers whose consistent commitment to the customer shows in the feedback they receive from customers,” said Scott Macon, President of Bizrate Insights. “Companies that commit to satisfaction indicators like the ones used to guide the Bizrate Circle of Excellence Award® increase traffic—and ultimately sales—as they build a more loyal customer base. We love working with these companies and are thrilled to recognize them.”

“In 2016, American Musical Supply has been celebrating our 30th anniversary in business—a business that has always been predicated on great customer service. We are honored once again to be recognized for this by Bizrate and will continue to strive to serve the needs of our customers,” said Douglas E. Nestler, Vice President of Sales & Marketing at American Musical Supply. “We are proud to have achieved this Circle of Excellence Award and will continue to gain value and insight from the reporting metrics and customer comments that we receive from Bizrate each week.”

“The Bizrate Platinum Circle of Excellence Award® is something that we strive for with each interaction we have with customers, vendors and staff… The fact that is designated as a Platinum Circle of Excellence Award winner spurs our staff to do better with each call, email, and shipment,” commented LovelySkin President, Joel Schlessinger, MD, FAAD, FAACS. “Additionally, staff are attracted (and retained), brands are brought on board and cultivated, and enthusiasm is stoked with each monthly report… We learn so much from these snapshots and have made wide-scale changes on our website based on data we have acquired via the Bizrate tools.”


The 2016 Bizrate Circle of Excellence Award® Winners:

1A Auto ⚐
A Cherry On Top    
Albee Baby    
Alen Corp ⚐
All Star Health ⚐
American Musical Supply ⚐ ⚐
Austin Kayak ⚐
B&H Photo-Video ⚐
B.B. Crafts Inc    
Baseball Savings    
Bath & Body Works ⚐
Batteries Plus Bulbs ⚐    
Beanilla. ⚐
Beauty Care Choices ⚐
Bed Bug Supply ⚐    
Blue Nile    
BnB Tobacco    
Bobbi Brown    
Bob's Cycle Supply ⚐⚐
Brahmin ⚐ ⚐
Brilliant Earth ⚐
BTO Sports ⚐
Carousel Designs ⚐
CD Universe ⚐ ⚐ ⚐
Chubby Mealworms ⚐
CJ Pony Parts    
College Flags and Banners Co.    
Competitive Cyclist    
CookiesKids.Com ⚐
Crazy 8    
CRC Makeup ⚐
Crutchfield ⚐ ⚐    
Dave and Adam's Card World ⚐    
Design Toscano    
Dharma Trading Co. ⚐    
Diesel Power Products    
Discount Contact Lenses ⚐ ⚐ ⚐
DKOldies ⚐
Do It Yourself Pest Control ⚐
Dog.Com ⚐
Double Inks ⚐
Drs. Foster and Smith ⚐
Duluth Trading Co. ⚐
Eastbay ⚐ ⚐
Executive Gift Shoppe    
Fairhaven Health ⚐
Fairytale Brownies ⚐
Family Video ⚐
GEDDES School Supplies    
Gemvara ⚐
Genuine Appliance Parts    
Glen's Army Navy    
Guitar Strings and Beyond ⚐
Hanks Clothing ⚐ ⚐
Heart Rate Monitors USA    
Holabird Sports    
iAllergy ⚐ ⚐ ⚐
Ink Technologies ⚐    
Inline Warehouse    
Jake Wilson ⚐
James Allen
JB Tool Sales    
Jelly Belly    
Jenson USA    
Josh's Frogs    
Ken's Sewing Center ⚐
Knitting Warehouse    
Krill Oil    
L.L. Bean    
Late Model Restoration ⚐
LD Products ⚐
Leisure Pro ⚐ ⚐
Luggage Pros    
Lukie Games ⚐
Mack's Prairie Wings ⚐    
Mason Easy-Pay    
Masseys ⚐
Ministry Ideaz    
Motorcycle Superstore    
Musician's Friend ⚐
New Directions Aromatics ⚐    
Only Natural Pet    
OrnamentShop ⚐ ⚐
Parts Dr ⚐
Perfect Memorials ⚐ ⚐
Personal Creations
Pet Guys ⚐    
Pink Princess ⚐
Professional Supplement Center ⚐
ProSound And Stage Lighting ⚐ ⚐
ProTrainings ⚐
PureFormulas ⚐
Pyramyd Air, Ltd. ⚐
QVC ⚐ ⚐
RealTruck ⚐
Replacements, Ltd. ⚐
Rocky Mountain ATV/MC ⚐
Rpp Hobby ⚐
Running Warehouse ⚐
Sam Ash    
San Francisco Salt Company ⚐
Schneider Saddlery    
SD Truck Springs    
SmartPak Equine ⚐
Sonic Electronix    
Sport Kilt    
Sports Flags and Pennants Co.
Steven Singer Jewelers ⚐
Strong Supplement Shop ⚐
Suspension Connection    
Sweetwater ⚐
Tactics Boardshop ⚐
Tennis Warehouse    
The Eastwood Company
The Honest Company    
The North Face
The Perfume Spot ⚐    
TheraBreath ⚐ ⚐    
Under Armour    
US Cargo Control ⚐
USPatriotTactical.coml ⚐
Vulcan Tire Sales ⚐
Welding Supplies from IOC    
Wicked Whoopies ⚐
Woodwind and Brasswind    
Yankee Candle Company ⚐ ⚐

⚐ denotes Platinum Award winners. Customer feedback for the 2016 Award was collected August 1, 2015–July 31, 2016, from a pool of more than 3,500 North American retailers.

Bizrate Insights’ omni-device buyer and abandonment surveys are deployed across more than 2,500 retail websites in North America and Europe to develop voice of the consumer insights. Bizrate Insights enables retailers of all sizes to collect consumer ratings and reviews for free, and it offers paid subscriptions for customized surveys and advanced reporting

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Kristen R. Kish
Time Inc.
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