Burwood Group Celebrates National HIT Week with the Launch of Denver Health’s Enterprise-Wide Clinical Communication Strategy

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Burwood Group’s Healthcare Advisory Practice marks National HIT Week with a unified clinical communication success story.

At Burwood Group, we are passionate about helping organizations like Denver Health use technology to improve the lives of caregivers and patients,” said Tim Needham, Burwood’s Executive Director of Healthcare Solutions.

BURWOOD GROUP, a leading healthcare consulting firm that bridges business strategy, clinical outcomes, and technology solutions, kicks off 2016 National HIT Week by celebrating the launch of an enterprise-wide clinical communication strategy at Denver Health and Hospital Authority, one of Colorado’s premier healthcare institutions.

“The theme of National HIT Week 2016 is ‘Expanding the Value of HIT.’ At Burwood Group, we are passionate about helping organizations like Denver Health use technology to improve the lives of caregivers and patients,” said Tim Needham, Burwood’s Executive Director of Healthcare Solutions.

Denver Health, a Level I Trauma Center, is known for its culture of innovation and appetite to pilot new technologies. Over time this approach created operational inefficiencies due to a wide variety of clinical communication tools, as well as a complex vendor set that proved increasingly difficult to manage. Sherri Hess, MS-IS, BSN, RN-BC, FHIMSS, Associate Chief Informatics Officer for Nursing at Denver Health, recognized the need for a long-term strategy to align technology with best practice clinical workflows and give clinicians a stronger voice in technology decisions. She turned to Burwood Group for a unified clinical communication strategy to empower caregivers and patients alike, and improve outcomes and efficiency.

“Our progressive culture of change and innovation is now sustainable, thanks to a long-term, holistic roadmap,” said Sherri Hess, MS-IS, BSN, RN-BC, FHIMSS Associate Chief Informatics Officer for Nursing Denver Health. “Burwood Group’s intimate knowledge of the healthcare industry made them invaluable during the clinical communication assessment.”

Taking a big-picture approach, Burwood worked with Hess to develop a three-phased mobile device and communication strategy. The Burwood team began by documenting the desired clinical and business outcomes of the project. This discovery phase included workshops and interviews with members of senior administration, clinical operations, IT, clinical engineering, and ancillary departments, as well as onunit shadowing to observe processes and technology usage.

Clinical use cases were created to guide vendor/product evaluation and project sequencing for communication and clinical alerts. These efforts culminated in the creation of a clinical technology roadmap for Denver Health to serve as a filter for evaluating future projects and technology requests from clinical teams. Burwood also provided Denver Health with a methodology to review new technology investment benefits and limitations, including the potential financial and operational impact.

Through Hess’s leadership toward a truly connected care environment, Denver Health is now equipped with a comprehensive roadmap for clinical communication. The health system is poised to effectively introduce new technologies and phase out the old. The roadmap also provides the organization with the ability to maximize the impact of its clinical technology investments.

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Priscilla Kunamalla

Colleen Barry
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