On average, clients of winning firms are nearly three times more likely to be satisfied than the industry’s average accounting firm client.
Fair Lawn, New Jersey (PRWEB) October 25, 2016
Hunter Group CPA LLC, a Bergen County-based business accounting firm, announced today they have won Inavero’s Best of Accounting™ Award for providing superior service to their clients. The Best of Accounting Award winners have proven to be industry leaders in service quality based completely on the ratings given to them by their clients. On average, clients of winning firms are nearly three times more likely to be satisfied than the industry’s average accounting firm client. Hunter Group received a client satisfaction score of 79.1%, significantly higher than the industry standard of 28%.
“While client satisfaction is an outcome we never take for granted, it is gratifying to know that Hunter Group’s clients feel comfortable enough with the service experience we provide to recommend us to others,” notes Hunter Group co-managing director Kevin Hansen, CPA. “I am particularly proud of my staff and managers who work extremely hard to ensure that every client is our most important.”
“Popularity of experience-based online reviews is at an all time high and continues to be the standard at which we hold companies accountable,” said Inavero Founder and CEO, Eric Gregg. “Firms that earn the Best of Accounting Award not only place their clients’ experience with their company in high regard by proactively asking for feedback, they have the scores to prove that they provide remarkable service, topping the charts within their industry. When you're looking for the right accounting firm to partner with, the winners of this award are the ones to call. We're proud of the accomplishments of our 2016 award recipients."
About Best of Accounting™
Best of Accounting recognizes accounting firms that have proven high service quality marks based completely on the ratings given to them by their clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality of service to their clients.
About Hunter Group CPA LLC
Hunter Group CPA LLC is a full service Certified Public Accounting firm that serves closely-held, small to middle-market businesses that are entrepreneurially-managed or family operated enterprises. Established in 1956 in Paramus, the firm provides bookkeeping, tax preparation and auditing services, as well as accounting and consulting on a wide range of financial issues. Additionally, the firm provides audit services for non-profit organizations as well as audits for benefit plans, including 401 (k) plans. Hunter Group also operates two affiliated companies, a financial planning and wealth management firm and a recruitment firm dedicated to placing financial professionals. Learn more on the firm website http://www.thehuntergroup.com.
Rooted in service quality research for business service firms, Inavero’s proprietary online surveying software leverages the Net Promoter® Score methodology to measure client satisfaction. Inavero partners with business service firms in more than 15 countries to measure client satisfaction, improve retention, capture testimonials, and increase new business.
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