(PRWEB) September 29, 2016
Ringostat, the omnichannel analytics and communication platform, has launched a new tool for call agents, sales and support teams to get the most out of each phone call — the Smart Sales AWD.
Beta version of AWD (the Automated WorkDesk) provides the call agent with real-time caller analytics — from aggregated data about all user’s sessions and his transactions, to detailed information about each session of such user.
How does this tool work?
Let’s look closer at the following examples:
1) Incoming call from an unknown phone number — call agent gets the full information about this visitor`s session on Ringostat`s dashboard in real time — how many times this user has visited the website, the ad he came from, the search query he typed to arrive on the website, the pages the user has visited and the one he is on at the time of the call, the device he is on and timing of visits, geolocation and other data.
2) Incoming call from a known phone number - call agent gets the Contact Card of this caller with notes and data from the previous scenario. Call agent immediately understands the context of previous conversation with this caller and can see what the user is interested in during current session on the website.
3) Ringostat algorithms detect a visitor as an an engaged user — Ringostat offers to call him back. The user agrees, and call agent automatically calls him, using the data from the first example.
Look up a more detailed scenario of the call agent’s work, when using Smart Sales AWD by Ringostat in the image attached below.
In this way, AWD connects the dots between a caller and the information under their website visit as the call happens, while the call agent gets a full picture about a caller in real-time.
What basic problems does this tool solve?
Poor client service over the phone. Call agent works with a caller blindfolded. Call agent does not initiate the conversation, and thus does not understand beforehand why a user is calling.
Lack of smart tools to work efficiently on the phone and squeeze maximum from a phone conversation. None of the advanced integrations between a CRM system, virtual PBX, call tracking service and a user-based analytics system can provide full information about the callers on website in real time.
AWD Ringostat is a symbiosis of virtual PBX, CRM, call tracking and web analytics system.
‘Ringostat launched Smart Sales Automated WorkDesk (AWD) specially for call agents, sales and support team to help them squeeze maximum from each phone conversation. Now agents can get comprehensive caller information in real-time before answering the phone.’ - says Julia Holovko, CMO at Ringostat.
All the data that Ringostat gathers and AWD displays is at call agent’s hand and is structured in widgets.
Smart Sales AWD by Ringostat works without installation of additional scripts and codes for the site. You just need to use Ringostat call tracking. Every pricing plan already includes two Automated WorkDesks for free. Prices for every additional Automated WorkDesk are the following: 20 USD per WorkDesk annually and 25 USD per workdesk if paid monthly.
Do you need more information?
Ringostat provides free 14 day trial period which includes the new tool of AWD. If you want to learn more about this tool or have other questions, request personal demonstration via this link.
For more information about Smart Sales AWD by Ringostat, contact Julia Holovko at tel: (855)-2207277