Frost & Sullivan Recognizes TCN for Excellence in Web Customer Experience through 2016 Customer Service Excellence Recognition Program

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Cloud-based call center technology provider was honored for its innovative initiatives to support web customer care strategy and improve customer experience

TCN, Inc.

“We are excited about meeting our fellow award recipients and remain confident that our customer experience program will continue to exceed the service expectations of our customers in the future," said Terrel Bird, CEO and co-founder of TCN.

TCN Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced that it has been selected as a winner of Frost & Sullivan’s 2016 Customer Service Excellence (CSE) Recognition Program. The program honors outstanding achievement in distinct areas of customer service, and TCN was recognized for its excellence in the Web Customer Experience category.

The CSE Recognition Program honors organizations and individuals that are breaking new ground in customer service excellence. Nominations were received across the following categories – omni-channel customer experience, mobile customer care, web customer experience, social media customer engagement and customer engagement analytics.

Over the past year, TCN’s customer care agents increased the time working with their customers by more than 60 percent. The company holds firm in its belief that lasting relationships are formed when more time is spent listening, understanding and taking the time to address each customer’s needs. In fact, TCN’s agents spent at least 15 percent more of their day analyzing the customer’s voice and turning the data into meaningful insights for product development.

“We are proud and humbled to be recognized alongside notable brands such as David Yurman, Dick’s Sporting Goods, T-MOBILE, and StubHub,” said Terrel Bird, CEO and co-founder of TCN. “We are excited about meeting our fellow award recipients and remain confident that our customer experience program will continue to exceed the service expectations of our customers in the future.”

All honorees of CSE Recognition Program will be celebrated and the top-scoring project in each category will be announced at the Customer Contact West: A Frost & Sullivan Executive MindXchange event, taking place October 23-26, 2016 at the JW Marriott Starr Pass in Tucson, Arizona.

For more information and a full list of winners, visit: http://bit.ly/2ayuw0Z

About TCN
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit http://www.tcnp3.com or follow on Twitter @tcn.

About The Customer Service Excellence Recognition Program
The Customer Service Excellence Recognition Program, made possible through the coordination of the Frost & Sullivan Customer Engagement Digital Transformation practice, Frost & Sullivan Research Insights practice and the Frost & Sullivan Customer Contact Executive MindXchange, honors companies and individual leaders that are shaping the future of Customer Service. Honored recipients have demonstrated achievement in one or more of five categories: Omni-channel Customer Experience, Mobile Customer Care, Web Customer Experience, Social Media Customer Engagement and Customer Engagement Analytics. There are several honorees in each category, from which one Highest Achiever in each category is identified. For more information about the Customer Service Excellence Recognition Program, please go to http://www.frost.com/recognition.

About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.
Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.

The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. http://www.frost.com

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Michiko Morales

Christine Mulquin