Pacific Prime Shows Focus on Client Service with Relationship Management Department

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Pacific Prime is excited to announce the creation of a new customer-focused Relationship Management Department.

Pacific Prime strives to achieve the highest level of customer service and satisfaction. In order to deliver this, Pacific Prime is pleased to announce the creation of a new Relationship Management Department.

The Relationship Management Department will now be in charge of assisting existing clients after they have been on-boarded as a Pacific Prime member. The team, located in Pacific Prime’s Hong Kong headquarters, will provide a helping hand to members throughout the process of renewing their insurance at the appropriate time, as well as be the main point of contact for member concerns. As well, the Relationship Management Department will evolve current best practices to ensure that members have the best possible experiences at all phases of the insurance process, be it making claims, dealing with insurance companies, choosing a new insurance policy and more.

Pacific Prime, and the new Renewals Department stand behind our commitment and believe that going with an insurance brokerage like Pacific Prime is truly the best way for individuals and corporations alike, to purchase their health insurance. One main reason for this is the ease a broker creates for the consumer by presenting options from numerous insurers at once, thereby saving them a lot of ‘leg work’. Additionally, a brokerage is not beholden to any particular insurance company, so sales personnel are truly able to focus on the needs of the clients. However, this is true of all insurance brokerages.

Pacific Prime strives to take customer service a step further. From the moment clients set foot in the door, trained colleagues provide an unparalleled level of customer service that people in Hong Kong, and indeed the rest of the Asia Pacific and Middle East regions, find refreshing. Customer service is a core value for Pacific Prime, as it is imperative for success in this industry. This believe allows the company to provide even stronger performance to our members.

Anyone interested in finding out more can feel free to contact Pacific Prime today.

About Pacific Prime
For over 15 years, Pacific Prime has been a broker of high quality international private medical insurance policies around the world. From humble beginnings the company has grown to become the largest insurance broker in the Asia Pacific region, with over 120,000 members in countries all around the globe. Headquartered in Hong Kong, the company also has offices in China, Singapore and the UAE.

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Neil Raymond
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