Creative Virtual Named 2016 Medium-to-Large Business Winner by The Wharf Innovation in Business Awards

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The award judges recognised Creative Virtual for the company’s years of research, development and innovation

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This giant was in the tech business almost before the sector existed but its years of research and development mean it is now superbly placed to take advantage of cutting edge customer expectations and experiences.

Creative Virtual, a world leader in self-service customer engagement solutions, is proud to announce the company was named as the Medium-to-Large Business winner of The Wharf Innovation in Business Awards 2016 during a black tie awards ceremony on Thursday, 29 September 2016.

The Wharf Innovation in Business Awards programme, running for the first time in 2016, celebrates the success, hard work and ingenuity of companies based in Canary Wharf, Docklands, the East End and south-east London. Creative Virtual was shortlisted along with four other companies in the category of Medium-to-Large Business.

“Creative Virtual may be the most successful Canary Wharf company you’ve never heard of,” said the judges. “This giant was in the tech business almost before the sector existed but its years of research and development mean it is now superbly placed to take advantage of cutting edge customer expectations and experiences.”

“Forget technology, business is about the people and I’m growing a global company here at the heart of the place I grew up and employing people here,” said Chris Ezekiel, Founder & CEO of Creative Virtual, after accepting the award. “To be recognised for that is just amazing. Good on The Wharf for promoting local talent with these awards.”

Founded in East London in late 2003, Creative Virtual was a pioneer in the intelligent virtual assistant space and has played an important role in the evolution of this technology and the ways in which it can be implemented. Today the company remains headquartered in Canary Wharf, on the Isle of Dogs, with operations in the United States, the Netherlands, Australia, New Zealand, India, Singapore and Hong Kong and an extensive partner network covering many other regions around the world. Through collaboration with Creative Virtual, leading global organisations are revolutionising their customer experiences by providing 24/7 support across all channels and devices.

“Receiving this award is both a professional and personal victory for me. I’m very proud of the knowledgeable, expert Creative Virtual team and their hard work that has enabled us to become a global leader in the customer engagement space,” said Chris. “This has been a big year for the company with the launch of two new innovative products and the growth of our customer base around the world, and I’m thrilled to add this honour to our 2016 accomplishments.”

Visit the Creative Virtual website for more information on their suite of customer engagement solutions and to request a personalised live demo.

ABOUT CREATIVE VIRTUAL

Creative Virtual is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations including Lloyds Banking Group, Time Warner Cable, HSBC, Verizon, Chase, InterContinental Hotels Group, Autodesk and Tesco rely on our award-winning V-Person technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.

Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, knowledge management and business intelligence platform empowers organisations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact centre, service desk, live chat and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person Smart Help platform is the most compelling self-service product in the world today.

Creative Virtual is headquartered in the United Kingdom with operations in the United States, the Netherlands, Australia, New Zealand, India, Singapore and Hong Kong. For more information about Creative Virtual and V-Person technology, please visit our website at http://www.creativevirtual.com.

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