“The customer service industry is undergoing a massive transformation powered by companies like ours,” said Matt Tumbleson, CEO & Founder of Teckst.
NEW YORK, NY (PRWEB) October 03, 2016
Teckst, a first-to-market service that enables two-way text messaging for customer service and eliminates millions of hours of hold time, has created a simple way to tell customer service professionals thank you. Teckst’s Thank You Generator tellthemthx.com was created for customers to easily share their great customer service experiences with the brands that helped them.
Customer Service Week, an international celebration of customer service personnel, kicks off today with an assortment of celebrations. In the U.S. alone, more than 2.5 million people work in the customer service field (source: Bureau of Labor). From small internal teams at startups to giant outsourced operations for larger enterprises, the customer service function has elevated to become a revenue generating department and essential to the operations of businesses.
“The customer service industry is undergoing a massive transformation powered by companies like ours,” said Matt Tumbleson, CEO & Founder of Teckst. “The move from in-store to online shopping has prompted a massive customer behavior shift. Instead of trying on clothes in a brick-and-mortar store, customers reach out to customer service teams to help them make a decision about whether to purchase or not. With the inefficiencies of phone calls, emails and web chats, texting is filling the gap for customers.”
This shift in customer behavior has transformed customer service teams from “stop the bleeding” post-purchase helpers to sales associates tasked with helping generate revenue and drive business growth. The invention and implementation of the Chief Customer Officer at companies like Salesforce and Jet.com is cementing the customer journey into one distinctive path across marketing, product and operations.
To celebrate the customer service industry and tell them thank you for helping solve a problem, or even choose a sweater and shoe combination, head to tellthemthx.com and share your thanks.
Fast Facts and Figures (Source: Bureau of Labor)
- Customer Service Workers in the U.S.: 2.5 Million
- 10-Year Growth: 10% (faster than average)
- Teachers in the U.S.: 3 Million
- By 2020, customer experience will overtake price and product as the key differentiator between brands.
- Pay: The average customer service representative was paid $15.25 per hour (May 2015)
- Highest concentration of Jobs: Texas has the highest concentration of customer service workers, at around 250,000, followed by Florida at 220,000.
- Arizona has the highest concentration of residents employed in the customer service industry.
Teckst makes it easy for companies to have two-way human to human conversations and it has already processes more than 2.5 million texts per month. Major brands from JackThreads, Luxe, Managed by Q, Memebox, Shinola and thredUP are turning to Teckst to transform customer engagement with fast, immediate, and conversational texts, while gaining significant time and cost savings.
Teckst is a first-to-market service that enables two-way text messaging for customer service teams. Teckst is embraced by mid-market early adopters and enterprises to modernize customer engagement and directly integrates with every CRM system. Teckst was founded by former Seamless/GrubHub Creative Director, Matt Tumbleson and is headquartered in New York City.