(PRWEB) October 04, 2016
Acumen Solutions, a Global Strategic Salesforce Consulting Partner, announced today that it will introduce innovative new solutions for Retail, Government and Manufacturing built on Salesforce. Acumen Solutions will showcase three Salesforce Fullforce solutions at Dreamforce, including: Connected Customer Service for Retail, Correspondence Management for Government, and Integrated Sales Forecasting for Manufacturing. Each solution will feature an interactive demo, allowing attendees to experience the art of the possible.
Connected Customer Service for Retail
Acumen Solutions’ Connected Customer Service solution provides retailers’ sales and service agents with 360-degree views of customers, helping them transition from an order-centric view to a customer-centric view. Using a robust service console that pulls data from multiple back-end retail systems, including POS and eCommerce, service agents are able to provide an exceptional experience while reducing the amount of time spent on the phone or in chat.
See Connected Customer Service in action at Acumen Solutions’ SmartMirror demo, which helps retailers increase sales and conversion by engaging with customers in-store, capturing valuable product preference and behavior data, and creating a personalized customer experience like no other.
Correspondence Management for Government
Acumen Solutions’ Correspondence Management solution is an integrated solution that allows government agencies to automatically route requests to the appropriate lines of business to increase accuracy of response, decrease time to respond, and improve overall constituent satisfaction. This solution provides secure, timely, and convenient communication to citizens, based on their preferred communication channel, whether electronic, mobile, or mail.
Visit the Acumen Solutions booth (#813) to play a quick game of Election Day Trivia on an Apple TV. Test your knowledge of current presidential campaign issues, while also gaining insight as to how Salesforce technology can be used to streamline Correspondence Management.
Integrated Sales Forecasting for Manufacturing
Manufacturers struggle to accurately forecast sales. To avoid loss of revenue and carrying excess inventory, this costly issue must be addressed. Acumen Solutions’ Integrated Sales Forecasting solution allows manufacturers in the heavy industrials, durable goods, diversified industrials, and automotive supplier segments to improve sales forecast accuracy by enabling Sales and Operations Planning (S&OP) teams to collaborate.
In addition to Sales Forecasting, Acumen Solutions is granting Dreamforce 2016 attendees the chance to experience the new Microsoft Hololens, and build their own figurine using the augmented reality technology. See firsthand how the latest in augmented reality can be used by field service technicians, and for training.
“We are thrilled that Acumen Solutions has been recognized as a Salesforce Fullforce Solution partner and is helping companies in retail, government and manufacturing connect with their customers in entirely new ways,” said Kori O’Brien, senior vice president, Partner Marketing & Solutions, Salesforce. “We work closely with Salesforce Fullforce Solution partners, like Acumen Solutions, to ensure our customers benefit from their proven industry expertise with Salesforce’s Customer Success Platform.”
Dreamforce will take place in San Francisco from October 4-7, 2016. Learn more here: http://www.salesforce.com/dreamforce
Learn more about Salesforce Fullforce Solutions: https://partners.salesforce.com/s/education/consultants/Fullforce
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About Acumen Solutions
Clients choose Acumen Solutions for one simple reason: our experience delivers success. Joining forces with our clients, our teams of strategists, subject matter experts, and engineers solve problems that can’t be fixed by technology alone. As a Salesforce Global Strategic Alliance Partner, the Fortune 500 trust us to build solutions that grow revenue and strengthen customer relationships. Our groundbreaking solutions in the public sector streamline operations and improve productivity. We apply the same expertise to our unparalleled social responsibility program, generating sustainable impact across our local communities.
Salesforce Fullforce Solutions
Salesforce Fullforce Solutions are systems integrator or consulting partner offerings recognized for their specialization in priority Salesforce industries and other key solution areas. Fullforce Solution partners have demonstrated proven expertise and customer success, and receive Salesforce go-to-market support, executive sponsorship and guidance as part of the Salesforce Partner Program.
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