VIE Healthcare Adds Ethnography and Patient Journey Mapping™ Services to Hospitals and Healthcare Organizations for Front Line Insights and Innovation To Improve Quality

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Fortune 500 companies have been incorporating Ethnography to gain deeper insights about their customers and now VIE Healthcare is the first healthcare consulting firm to offer Ethnography and Patient Journey Mapping™ services to hospitals and healthcare organizations.

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VIE Healthcare’s skilled Healthcare Ethnography team examines the patient journey using the patient’s perspective to identify problems and suggest solutions for improving care coordination and patient and family satisfaction.

Healthcare Ethnographers use this qualitative research methodology to understand how to improve a hospital department, improve patient and family satisfaction and how to improve care coordination in a bundled payment model - all from the point-of-view of the patients, their families and providers of care – to gain frontline insights.

VIE Healthcare’s skilled Healthcare Ethnography team examines the patient journey using the patient’s perspective to identify problems and then collaboratively creates solutions for improving care coordination, patient and family satisfaction and other healthcare challenges.

VIE’s Healthcare Ethnographers then piece the insights together to build an innovative improvement strategy. Data analytics provide opportunities in numbers; however, the Patient Journey Map™ provides the root causes, insights, and framework for solutions. This carefully crafted program, unique to VIE Healthcare, gives Healthcare Leaders the ultimate tool to gain insights into achieving exceptional patient satisfaction results.

“VIE’s innovative operational assessments are unique because we take a holistic view. For instance, in an O.R. operational assessment, we will begin our assessment at 4am to experience the entire surgical journey, from when the patient pulls into the parking spot or valet, to how they enter and leave the hospital. We end to end observe the patient’s walk. We call it Patient Journey Mapping™. We know we will follow a patient from the beginning of their surgical experience all the way through discharge and even home. We’re watching, observing and boosting Patient Satisfaction for our client. We’re in the waiting room. We’re speaking to family members. We’re speaking to patients. We’re speaking to employees. In an OR, we’re speaking to schedulers. We’re speaking to physicians, anesthesiologists, OR directors. We’re comparing what we hear with what we see,” says Lynn Hansen, Chief Clinical Officer at VIE Healthcare. “We call this Frontline Innovations: getting insights from employees, patients, family members, directors, and what we see and piecing it all together.” The end result: a robust and data rich innovation report that provides hospital leadership with an end to end patient satisfaction and quality healthcare improvement strategy that makes all the difference in setting a hospital apart from the rest.

What can Ethnography and Patient Journey Mapping™ do for healthcare organizations?

  • Target the true needs of patients and families, saving valuable time and resources.
  • Identify process improvements that have a tangible effect on staff’s daily activities.
  • Improve staff satisfaction by allowing them to be heard and addressing their needs.
  • Collaborative Care Redesign opportunities: patients, families, and staff
  • Multi-disciplinary care coordination through the care continuum
  • Improve patient satisfaction scores that directly impact Bundle Payments and reimbursement
  • Gather insights and ideas to address variations in care
  • Discover pain-points, frustrations for patients, their families, and other care providers
  • Provide strategic insights in care delivery and operational performance

VIE Healthcare is the only healthcare consulting firm to offer Healthcare Ethnography and Patient Journey Mapping™ services to their hospital clients. VIE examines the patient journey using the patient’s perspective to identify problems that administration may not see or know about in their daily routines and then collaboratively work with the hospital to create solutions.

As a thought leader to the healthcare industry, VIE Healthcare has dedicated over seventeen years in partnering with hospital clients to reduce healthcare costs and to provide innovative strategies that creates operational excellence. Call 732-359-7646 ext. 500 to learn more about how VIE’s Healthcare Ethnography can transform your organization into a front line insight driven healthcare organization.

For the month of October, VIE is providing a one-day Ethnography study to hospitals at no charge. Interested hospital leaders may call Denise Bisogno at 732 359 7646, ext. 500 to discuss and set up a date that is convenient for them.

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Lisa Miller, MHA
VIE Healthcare
+1 (732) 359-7646 Ext: 501
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Denise Bisogno
VIE Healthcare
732-359-7646 500
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