Voluware Partners with Concord Technologies to Heal the Pain Felt by Every Healthcare Provider in the US

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Integrated cloud fax enables Voluware’s VALER™ healthcare users to eliminate choke points in the prior-authorization submission process.

Fax is no longer the kiss of death for healthcare providers focused on improving their revenue cycle management. Concord Technologies’ secure cloud fax service enables providers using Voluware’s VALER platform to effortlessly deliver forms and documents to payers requiring submissions via fax.

Concord Technologies

Voluware’s VALER platform integrates provider EHR systems with payer web portals and paper fax forms to deliver a single, seamless workflow solution which automates prior authorization and referrals, bypassing the need for manual data entry.

VALER’s integration with Concord Technologies’ Secure Cloud Fax Service further benefits providers by automating the process of submitting prior authorization requests to payers which continue to mandate submission via fax.

“As an organization acutely focused on secure document exchange in healthcare, we see our partnership with Voluware as a great opportunity to help solve a widespread problem in the industry,” said John Harrison, Senior Vice President, Concord Technologies. “The integration of Concord Cloud Fax significantly expands the number of payer systems providers can automate processes around. It no longer matters whether the submission happens via the payer’s web portal or through their fax line. Most importantly, we’ve eliminated much of the impact clerical work has on patient care.”

In an effort to combat operating costs, healthcare payers continue to push providers to submit prior authorization requests via payer web portals. While web-based submissions save time and money for the individual payer, the impact on providers has been less beneficial.

Healthcare providers now contend with submitting prior authorization requests through a multitude of individual, payer-specific web portals or paper forms. The lack of uniformity across the industry has resulted in many providers slogging their way through hours of manual data entry and form filling.

About Concord Technologies
Concord Technologies simplifies how organizations work with the documents which drive their business. Since 1996 the company has been helping businesses send, receive and manage documents using Concord’s secure, compliance-optimized cloud network. Today, more than a hundred thousand healthcare and enterprise users rely on Concord’s fax, workflow and capture tools to get their work done.

About Voluware
Voluware, Inc. simplifies and automates administrative healthcare transactions by bridging existing paper fax and electronic workflows together in the cloud. Voluware’s VALERTM platform provides one simple, easy-to-use interface to streamline prior authorizations, referrals, and eligibility transactions without disrupting existing business processes with payers. Voluware provides interoperability today, empowering customers to optimize and automate administrative workflows to achieve significant cost-savings.    

Press Contact Info
Concord Technologies

Voluware, Inc.

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Darren Boynton
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