AMC is committed to innovating and advancing the voice channel for organizations seeking integration to CRM platforms such as Salesforce.
Richmond, VA (PRWEB) October 10, 2016
AMC Technology announces the availability of Contact Canvas Agent for Salesforce Lightning Open CTI. Contact Canvas customers that want to use computer telephony integration to bolster agent productivity and improve the customer experience are now able to deploy AMC’s newest Salesforce adapter and take advantage of the Salesforce Lightning Experience. Current Contact Canvas customers can migrate to Contact Canvas Agent for Salesforce Lightning Open CTI free of cost.
The Salesforce Lightning Experience is a modern, new user interface that will work across any device. Organizations are now able to bring this new look and feel to the contact center for agents and knowledge workers. A closely integrated user experience allows agents to spend more time solving problems and delighting customers, and less time dealing with technology.
“AMC is committed to innovating and advancing the voice channel for organizations seeking integration to CRM platforms such as Salesforce. We are excited to offer a Lightning solution that integrates Cisco, Avaya and Aspect using Salesforce’s newest technology using our Contact Canvas Agent toolbar. Lightning makes it easier for us to bring a great experience to Salesforce contact center users and is a fantastic addition to the Contact Canvas offering”, said Aimee Stinson, Director of Strategic Alliances and Marketing for AMC Technology.
About AMC Technology
AMC Technology is a global leader in contact center and CRM integration with over 21 years dedicated to improving the customer experience. Founded in 1995, AMC Technology leads the market in providing contact center integration expertise and best practices. AMC powers contact centers and customer interactions for companies around the globe through its certiﬁed platform – Contact Canvas™ and unparalleled expertise. AMC products are certiﬁed by technology partners and allows businesses to more effectively manage all types of customer relationships while delivering superior levels of customer service and improving productivity.