The customer experience landscape is constantly evolving, and at Creative Virtual we take pride in our agile and innovative approach to the implementation and development of cutting-edge engagement technology.
London, UK (PRWEB) October 12, 2016
Creative Virtual, a world leader in self-service customer engagement solutions, was recently announced as a dual winner in Corporate Vision’s 2016 Technology Innovator Awards. The awards programme awarded the company ‘Most Innovative Customer Engagement Platform’ and ‘Best for Virtual Agent Technology’.
The 2016 Technology Innovator Awards believe that, as the corporate world continues to evolve, the importance of technology and its role in the evolution of the business market cannot be overstated. Technology has revolutionised the corporate landscape, providing businesses with a myriad of unique opportunities. The Awards recognise and reward the individuals, departments and firms behind the ground-breaking developments that change the way we do business for the better.
“This awards programme turns the spotlight on the very best that the technology sector has to offer,” said Laura Hunter, Awards Co-ordinator. “It is a true honour to be able to reward the hard work and dedication of all of our deserving winners, and I would like to wish them the best of luck in the future.”
Creative Virtual’s critically-acclaimed knowledge management, workflow management and business intelligence reporting platform, V-Portal™, earned the recognition of ‘Most Innovative Customer Engagement Platform’, and their natural language virtual assistant technology, V-Person™, was named ‘Best for Virtual Agent Technology’. As a pioneer in the virtual assistant space, Creative Virtual has played a key role in the development and adoption of this technology. Today large enterprises around the world utilise V-Portal and V-Person technology to improve customer engagement, reduce customer support costs and create better customer experiences.
“The customer experience landscape is constantly evolving, and at Creative Virtual we take pride in our agile and innovative approach to the implementation and development of cutting-edge engagement technology,” said Chris Ezekiel, Founder & CEO of Creative Virtual. “It’s an honour to be recognised for our ground-breaking technology developments and the role V-Person and V-Portal are playing in defining intelligent customer engagement.”
Visit the Creative Virtual website for Customer Success Stories to learn more about how V-Portal and V-Person are helping enterprises around the world reach their customer engagement goals.
ABOUT CREATIVE VIRTUAL
Creative Virtual is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations including Lloyds Banking Group, Time Warner Cable, HSBC, Verizon, Chase, InterContinental Hotels Group, Autodesk and Tesco rely on our award-winning V-Person technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.
Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, knowledge management and business intelligence platform empowers organisations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact centre, service desk, live chat and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person Smart Help platform is the most compelling self-service product in the world today.
Creative Virtual is headquartered in the United Kingdom with operations in the United States, the Netherlands, Australia, New Zealand, India, Singapore and Hong Kong. For more information about Creative Virtual and V-Person technology, please visit our website at http://www.creativevirtual.com.