Complaints management has come under the spotlight and poor claims handling is cited as one of the major culprits when it comes to insurance grievances.
London (PRWEB UK) 14 October 2016
Adjuno has released a white paper on complaints management. The leading supply chain management specialists reveal how to achieve claims excellence via the implementation of intelligent claims management software that’s giving leading insurers improved supply chain visibility of claims status, even where third parties are involved, as well as improving processes. It also provides details on how to ensure you comply with the new complaints legislation, the Insurance Act, while also assessing year-on-year trends, recent complaints statistics, and offering insight into why a higher number of claims arise.
Adjuno are experts in supply chain management, with regional headquarters in the UK and Hong Kong. They develop, deliver, and support cloud-based SCM software solutions that revolutionise the way their customers operate in the retail, insurance, logistics and manufacturing industries. Their aim is to connect entire trading communities made up of multiple tiers of suppliers and partners, ensuring cost effectiveness, full transparency, improved customer service and optimal efficiency.
The insurance sector is one that they have an abundance of experience in. Gareth King, Adjuno’s Senior Product Manager for Insurance states…“Complaints management has come under the spotlight and poor claims handling is cited as one of the major culprits when it comes to insurance grievances.” This is why they have put together this comprehensive white paper, helping insurance companies to improve communication during a claim, reduce complaints, and enhance their service levels.
The 16-page white paper begins by providing some key themes, key statistics, and year-on-year trends for the insurance sector. The Insurance Act is then discussed, with the key changes that have been introduced with further details on how not to breach recent complaints legislation. Adjuno reveals how insurance companies can reduce complaints during the claims fulfilment process, including the use of effective insurance claims management software, as well as details on how to prevent third party claims data falling into a black hole, and the risks that can occur if you do nothing to reduce complaints and improve the customer service when dealing with claims.
To download the white paper please head to: http://www.adjuno.com/resources/whitepapers/insurance-whitepaper/
If you have any queries, please do not hesitate to get in touch with Adjuno on +44 (0)1753 260 400.