We are very happy with the technology and are equally impressed with the level of service that we’ve received from BigHand throughout implementation
(PRWEB) October 18, 2016
Highly recognized and respected legal firm, Clark Hill PLC, completes deployment of BigHand Digital Dictation to over 300 attorneys across 12 North American offices. The firm, which appears on the AMLAW 200 and the Top 100 Client Service Law Firms in America list, currently employs 62 of the ‘best lawyers in America,’ who are now using the BigHand technology.
During the previous Clark Hill merger, the combined IT teams reviewed all internal systems with the aim of streamlining their technologies. Both firms had several years of experience using a digital dictation solution, but each with a different provider. Because of their hands-on experience with the two solutions, the combined firm was able to make an educated decision on the best solution for their business as it grew. All involved voted unanimously in favor of BigHand.
Thomas Surnick, System Analyst and Project Manager at Clark Hill comments, “We decided that BigHand’s voice solution was right for our business because unlike the other solution, it had always been completely trouble free. Today, our users are very happy – they find the BigHand applications intuitive and don’t need much training to get up and running. They benefit from greater functionality and management is able to use it to monitor staff capacity and reallocate resources when needed, which was just not possible with the other solution.”
Jeffery Conn, a Partner at Clark Hill adds: “I dictate a lot in my practice. I use the BigHand app on my mobile so that I can continue to record dictations while I am traveling for business. It is a great tool. I have not had any issues with the system and it is a real timesaver for me. I do not know how I could work as efficiently without it.”
Clark Hill has just completed the roll out of BigHand to over 300 users. In addition, the firm has embarked on a 75-user pilot program of BigHand Speech Recognition to help further increase attorney and staff efficiency.
Thomas concludes, “We are very happy with the technology and are equally impressed with the level of service that we’ve received from BigHand throughout implementation. I’ve been amazed at the time and effort they’ve put into our project, and as a result everything has run very smoothly. It’s a pleasure working with the BigHand team and we look forward to future projects.”
Established in 1996, BigHand supports over 280,000 professionals across 2,550 global organizations. BigHand is based in Chicago, Eindhoven, London, Sydney, Temecula and Toronto.
BigHand specializes in speech, task delegation, document creation and process improvement solutions that help our customers achieve more in less time. BigHand develop tools based on what our clients need, tools that are enabling, useful and intuitive – easy to use, in the office or on the move.
BigHand’s Voice, Delegation and Improvement product suites are HIPAA compliant to protect the privacy and security of protected health information (PHI) as defined in the HITECH Act. BigHand is also ISO27001 certified.