Martti Provides Comprehensive Solution in Hospitals for ACA 1557 Language Services Compliance

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Martti's Pioneering Interpreting Platform Offers Qualified Medical Interpreters in over 250 Languages

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Since 2003, Martti™ (My Accessible Real-Time Trusted Interpreter) has been delivering hospitals and other healthcare providers the highest quality live video medical interpretation services available for their Limited English Proficient and Deaf and Hard of Hearing patient populations. Over 600 client hospitals use Martti to help break down communication barriers in over 250 languages, helping ensure equal access to quality healthcare for their patients, 24 hours a day, 365 days a year.

Recent rulings under section 1557 of the Affordable Care Act are now making ready access to interpretation and translation services mandated by law. The new standards require healthcare entities that receive federal funding from the U.S. Department of Health and Human Services (HHS) to provide reasonable access to language services from qualified, trained medical interpreters.

These new laws are extremely comprehensive and have made many healthcare institutions uneasy as they scramble to become compliant. Hospitals partnered with Martti can rest assured that they are not only in compliance with these complex rulings, but are providing cost effective services that support an appropriate standard of care while driving better patient flow, improving outcomes and reducing risk.

According to an article recently published by The Pew Charitable Trusts in Stateline, the rules apply to about 900,000 physicians and 133,343 hospitals, home health agencies, nursing homes and other health facilities. It also applies to at least 180 insurers.

“Through the utilization of Martti, our partner hospitals are providing their patients access to some of the most highly trained and certified, HIPAA-compliant, medical interpreters in the industry,” explains Andy Panos, COO. “Our comprehensive approach to partnering for excellence and compliance involves not only interpreting but also basic and advanced training for interpreters and healthcare staff, assistance in developing language plans and building a holistic/integral view of language services.”

“Martti really understands healthcare and has been a true partner in helping us meet the needs of our growing and increasingly diverse patient population,” stated Robin Dziebel, Manager of Language Services at OhioHealth. “We have ready access to qualified medical interpreters in 250 languages at the touch of a button.”


Since 2003, Martti has revolutionized the delivery of medical language services. Thirteen years later, Martti is still an industry innovator and provides more than 60,000 clinical interpretation consults to patients and providers each month.

Martti employs its own certified video medical interpreters who are available 24/7/365 to provide the most secure and HIPAA-compliant communication from its U.S. language centers. More than 250 languages (including American Sign Language) are offered with nearly 60 languages available in video — the largest video offering in the industry. Martti interpreters have provided more than 17.5 million minutes of medical interpretation to upwards of one million patients.

More than 600 partner hospitals rely on Martti to break down language and cultural barriers, empowering medical providers to speak freely, quickly and easily with patients who are Limited English Proficient or Deaf/Hard-of-Hearing. Martti has helped hospitals, clinics and other healthcare venues across the country positively impact quality, patient and provider satisfaction, compliance, patient throughput and financial performance while simultaneously reducing risk, unnecessary testing and wasted time.


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Dori Jennings

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