Gerry Flanagan Enlightens Readers About Managing IT Services

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New book explains ‘Why IT organisations fail: can you handle the truth.’

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Working in one of the world’s leading consulting and outsourcing services companies, author Gerry Flanagan has more 25 years of experience in IT service delivery. He observed many issues that persist regardless of the client or the industry they operate in. He collates these observations, challenges and advice in “Why IT organisations fail: can you handle the truth” (published by Lulu).

This business and technical book explains why IT organisations continue to fail to deliver consistent high quality IT services to the businesses they serve. It examines a range of issues including SIAM, service governance, the skilled incompetence of management, unscrupulous third party practices, flawed service management, business interactions, leadership and the IT organisation itself among others. It also exposes the truth behind the causes of poor IT service quality, challenges popular IT thinking and provides thought-provoking alternative options to drive service-based thinking in today’s IT organisations.

An excerpt from the book:
“Conventional wisdoms shelter us and protect us. They give us comfort in their common acceptance. They provide the instructions for completing tasks. They provide us with processes, metrics, and with a language. They identify the social units we should belong to. They provide the yardsticks by which we are measured and they provide the casebooks by which we are judged. They provide us with convenience. But they do not provide us with the outcomes we need.”

“I want readers to read it, understand why they need to change the way they operate and the processes they use, and consider alternatives more in keeping with the changing IT and technology landscapes,” Flanagan says. “This book is not a solution. I just want it to inspire challenge and debate, to help develop new ‘conventional wisdoms’ for the future.”

“Why IT organisations fail: can you handle the truth”
By Gerry Flanagan
Softcover | 6x9in | 340 pages | ISBN 9781483456492
E-Book | 340 pages | ISBN 9781483456485
Available at Amazon and Barnes & Noble

About the Author
Gerry Flanagan has more than 25 years of experience in IT operations management, service excellence and IT transformation and outsourcing. He has guided the adoption and implementation of IT operations and service management strategies and practices for clients across a range of industries. He has acted as a trusted advisor to a number of CIOs and has held a number of national and international senior management positions. He also held a number of interim senior management IT and business positions for various national and international clients. He has delivered IT service strategies for organisations based in places such as Dublin, London, New York, Buenos Aires, Warsaw, Manila, and several African countries. He designed IT services for delivery in places such as Tokyo, Sidney, Paris and Milan.

Lulu empowers people of all ages to explore and express their interests, passions and expertise through books, photography and art. Since introducing self-publishing in 2002, Lulu has empowered creators in more than 225 countries and territories to produce nearly two million publications. Lulu Jr. allows children to become published authors, encouraging creativity, strengthening literacy and building self-esteem. offers professional photography of collegiate and professional sports, memorable and historic events, fine art and home décor. For more information, please visit

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