"We're really impressed with how EnergySavvy is innovating to help utilities transform the customer experience while simultaneously lowering costs,” said Dennis Odell of GXP Investments.
Seattle, WA (PRWEB) October 19, 2016
EnergySavvy, a cloud software company that helps utilities transform their customer experience and operations, announced today its fifth generation of products to meet the expectations of modern energy customers. EnergySavvy’s newly expanded solutions enable customer experience transformation for utilities through data-driven customer insights, engagement, and operations powered by the cloud. Supporting this expansion, the company also announces a Series D round of $14 million in equity financing.
“In today's highly personalized, multi-screen world, utilities have increased pressure to upgrade their customer experience and create new customer value, all while managing costs and contending with complex and siloed legacy IT systems. With the expansion of our cloud platform in our fifth generation release, we're enabling rapid breakthrough solutions for customer experience and operations and establishing ourselves as the independent industry leader,” said CEO Aaron Goldfeder.
Highlights of EnergySavvy’s expanded solutions:
Customer Insights enables utilities to create a unique and personalized experience for all their customers, not just those already actively engaged. New products Next Best Action and Targeting put the right message in front of every customer in every interaction.
Customer Engagement now includes a new customer self-service online enrollment center, an online assessment with multi-program engagement, and a refreshed format for the direct mail assessment that boasts a response rate 10 times higher than industry average.
Customer Operations has been expanded to continuously monitor trade-ally performance, optimize onsite inspections, predict program performance, and support evaluation and planning professionals.
Customer Cloud, which powers all EnergySavvy products, enables flexible and rapid integration with a myriad of systems and provides a holistic view of all customer data.
Recognizing that technology is only part of the answer, EnergySavvy is also launching a Customer Experience Transformation (CXT) consulting practice to help utilities thrive in the modern customer era. This practice, led by EnergySavvy Advisor Jim Madej, former Chief Customer Officer of National Grid, helps clients develop their roadmap, manage business cases and deliver new customer experience solutions.
Series D funding
In support of its platform expansion, EnergySavvy also announces a $14M equity financing Series D round. GXP Investments, the investment affiliate of Great Plains Energy and the parent company of Kansas City Power & Light, is the lead investor for this round. Inherent Group, based in New York, has also joined the financing alongside existing investors including Prelude Ventures and EnerTech Capital. The additional funding will allow EnergySavvy to continue investing in breakthrough solutions for clients and expand areas of leadership during this time of rapid industry change.
"Utilities have to build great relationships with their customers in order to thrive. We're really impressed with how EnergySavvy is innovating to help utilities transform the customer experience while simultaneously lowering costs,” said Dennis Odell of GXP Investments.
After adding five utility customers in North America this year, including DTE Energy and OG&E, EnergySavvy now serves nearly 40 utilities and state energy programs.
For more information about EnergySavvy’s expanded platform or how utilities can increase customer satisfaction, reduce costs, and improve operational efficiency, visit http://www.energysavvy.com
EnergySavvy is a cloud software company that helps utilities transform their customer experience and operations. EnergySavvy provides personalized customer insights, breakthrough customer engagement, and automated program delivery with the industry's only platform purpose-built to enhance the customer experience and increase operational efficiency. Nearly 40 utilities and state programs rely on EnergySavvy to enable customer experience transformation in the modern, digital customer era. Learn more at: http://www.energysavvy.com