Telecom Solutions for Business Are Shown on "Front Page," Hosted by James Earl Jones for Public Television

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An upcoming segment will look into the ways businesses are communicating today.

Over the years, James Earl Jones has made a name for himself as an esteemed actor and the voice behind the mask of Darth Vader. Currently he serves as host for a program addressing issues facing society today with the "Front Page" segments that are created and distributed to Public Television. One of the upcoming episodes focuses on Telecom Solutions for businesses.

Without a doubt, customer service is an integral part of any business. Without customer service, valuable business will simply float to competition. Everyone has an experience waiting on hold for hours on end for someone to address an important concern. Ironically, many of these hold sessions take place within the Telecom industry itself. The new "Front Page" segment profiles several innovations in the Telecom industry that can help improve business communication with their customers. Some people have noticed that many businesses offer an online chat. This allows people to address concerns while at work and remove the trouble of decoding challenging accents. Some people have even noticed that certain businesses offer exclusive "customer loyalty lines" that are available 24 hours a day, seven days a week for frequent visitors. These Telecom solutions are changing the way businesses run for the better, particularly with customer service. It is important that businesses remain on the cutting edge of these innovations to ensure that customers are satisfied with their service.

"Front Page" with James Earl Jones is developed by public television and is reviewed for quality assurance prior to national broadcast. It is delivered to PBS Member Public Television stations, among other outlets. It features an award winning crew and development staff.

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