BMW of Darien Wins The “BMW Delivery Experience” Award For Excellence In Customer Care And Education

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Darien Dealership Continues to Deliver Award-Winning Customer Service

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“Only three dealerships received this award and BMW of Darien is very grateful to all our employees for this achievement,” stated Flavia Callari, Vice President of Callari Auto Group.

This month the award for excellence in the car delivery experience was awarded to BMW of Darien, the only BMW dealer in the eastern region to win this prestigious award. The qualifying factors for this achievement were as follows: Over 50% of all new car deliveries in the competition period had to have an ENCORE, where the customer is invited back to go over key features with a product genius, and that the geniuses use the new “Relay App” to demonstrate the functionalities of the new car to each new client. Additionally, the J.D. Power Initial Quality Score had to be above the national brand average; i.e.; clean quality of delivery, client advisor follow-up and explanation of vehicle features.

“Only three dealerships received this award and BMW of Darien is very grateful to all our employees for this achievement,” stated Flavia Callari, Vice President of Callari Auto Group. “We are all so thankful for our incredible staff, working as hard as they did to earn this award. My father, Felix Callari, would be very proud to know that his employees earned this coveted award and BMW of Darien will celebrate in the coming weeks with details to follow.”

About Callari Auto Group

Callari Auto Group encompasses three dealerships within Fairfield County, specializing in BMW, MINI and VOLVO brand cars. Customer satisfaction remains the company’s number one priority along with product knowledge and client education. Callari Auto Group’s outstanding service record has been recognized on numerous occasions, most notably in 1998 when Mr. Callari received a Time Magazine Quality Dealer Award, representing the state of Connecticut. The individual dealerships have also received numerous awards for Dealer Excellence and longevity from BMW and Volvo Corporate.

Callari Auto Group
http://www.bmwdarien.com
http://www.callaricars.com
http://www.volvoofwestport.com
http://www.minifairfieldcounty.com

Press Inquiries:
Jodi Morelli
Global Media Marketing
Jodi(dot)morelli(at)global-mediamarketing(dot)com
+1203-249-2839

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