Outbound contact centers are facing increasing pressure to improve efficiency and harnessing the power of technologies like the Power Dialer enables the them to meet those challenges.
LOS ANGELES, CA (PRWEB) October 27, 2016
AireSpring, a leading provider of cloud contact center and connectivity solutions, today announced that TMC CUSTOMER Magazine has named AireContact winner of the 2016 Contact Center Technology Award for the second consecutive year. This 11th-annual Contact Center Technology Award honors vendors that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
AireContact’s new Cloud Dialer is designed to increase the contact rate for high-volume, outbound contact centers and sales organizations, and includes a unique Power Dialer that launches five call paths per agent, effectively multiplying the live connection rate by five times. When an agent or sales representative connects with a live prospect, the dialer halts the other four lines. Because the Power Dialer delivers live prospects up to five times more efficiently, sales teams experience increased productivity. In an outbound contact center environment, this means agents spend more time engaging prospects and customers, making every second count.
“AireSpring is honored that AireContact was once again named a Contact Center Technology Award Winner. Outbound contact centers are facing increasing pressure to improve efficiency and harnessing the power of technologies like the Power Dialer enables them to meet those challenges,” stated Daniel Lonstein, Chief Operating Officer at AireSpring.
“Congratulations to AireSpring for being awarded a 2016 CUSTOMER Contact Center Technology Award. AireContact has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”
Results of the 2016 CUSTOMER Contact Center Technology Award will be published in the October 2016 edition of CUSTOMER Magazine.
Founded in 2001, AireSpring is an award-winning provider of cloud communications and managed connectivity solutions serving thousands of businesses nationwide. AireSpring provides fully managed and connected end-to-end, next-generation solutions for multi-location enterprise customers, including AireContact Cloud Contact Center, AirePBX Cloud Business Phone Systems, SIP Trunking, MPLS, Disaster Recovery, Managed Security, and Business Internet. AireSpring’s solutions are offered through a diversified network of channel partners that includes distributors, master agents, managed service providers (MSPs), and value added resellers (VARs). AireSpring’s services are delivered over its revolutionary nationwide MPLS Mesh network, providing customers a fully integrated, end to end solution from a single vendor.
AireSpring has received numerous industry awards for "Product of the Year," "Best Telecom Deal," "Best in Show," and "Top Channel Program". AireSpring is privately held, diversified, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communications and connectivity solutions at competitive rates. To find product information or to become an AireSpring partner or agent, please visit http://www.airespring.com or contact us at 888-389-2899.
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: 2015 Connecticut Mobile Summit; Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 - HTML5 & Mobile App Developer Conference; Drone Zone 360; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; IoT Evolution Fog, Analytics & Data Conference; IoT Evolution Connected Transportation Conference; IoT Evolution Connected Home & Building Conference; MSP Expo; NFV Expo; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo featuring Fitness and Sports Wearable Technology (FAST) Expo; WebRTC Conference & Expo; and more.
For more information about TMC, visit http://www.tmcnet.com.