Mobile Payment Integration Boosts Customer Experience for Auto Dealers Service Departments

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VenueVision Media Systems, which provides high-impact, real-time digital media solutions to automotive dealerships, has just launched Mobile Cashier, an express e-payment solution for parts and service departments. With Mobile Cashier by VenueVision, dealerships can offer easy e-payment options for customers on the go.

This express e-pay solution allows service customers to skip the cashier line and pick up their vehicle at their convenience while drastically reducing the 5:00 pm rush for dealership staff.

VenueVision Media Systems (http://www.venuevision.com), which provides high-impact, real-time digital media solutions to automotive dealerships, has just launched Mobile Cashier, an express e-payment solution for parts and service departments. Customers get dealer-branded notifications of repair completion along with a copy of their invoice on their smartphone, tablet or PC, allowing them to review and pay for their repair in advance of picking up their car.

“Mobile Cashier is an innovative leap forward for auto dealers and their service customers alike,” says Dave Hooper, President of VenueVision. “This express e-pay solution allows service customers to skip the cashier line and pick up their vehicle at their convenience while drastically reducing the 5:00 pm rush for dealership staff. In the competitive, fast-paced automotive marketplace, great service with an emphasis on ease and convenience is vital.”

Here’s how Mobile Cashier works:
1. Once a service repair is complete and ready for pick-up, the customer is automatically notified by email or text with a copy of the invoice and a link to the dealer branded payment page (pre-populated with the customer’s name, invoice number and invoice amount).
2. The secure payment portal prompts the customer to enter credit card information, then completes the transaction online and notifies the dealer’s cashier of confirmed payment.
3. The customer receives a text or email confirming payment and picks up their vehicle when convenient.

Customers can access the dealer-branded Mobile Cashier from any mobile or PC-based browser without specialized hardware or software requirements. On the backend, Mobile Cashier is fully integrated with VenueVision’s service applications (www3.venuevision.com/automotive-solutions), enabling it to complete transactions in real-time.

Mobile Cashier offers an exciting opportunity for automotive dealerships to improve the customer experience – positively impacting a customer’s service perception directly on their personal smartphones. Customers no longer have to rush to pick up their vehicles before the service department closes for the day, and cashiers get a break from the ‘5 pm rush’. Instead, customers can just pick up their keys at reception anytime before the dealership closes – their service is already paid for. It’s a value-added service that everyone will appreciate.

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About VenueVision Media Systems
VenueVision’s industry-leading expertise and technology transforms automotive dealerships into modern Digital Dealers, providing a premium customer experience that drives loyalty and retention. VenueVision enables dealerships to deliver high-impact, time sensitive information on customer-facing screens, video walls, kiosks and mobile devices with real-time snapshots from DMS, CRM and other 3rd party sources. For more information, visit http://www.venuevision.com.

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Dave Hooper
@VenueVision
since: 05/2011
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VenueVision Corporation

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VenueVision logoMobile Cashier - epayment screen for customers on the goText notification of service completion with epayment link - from Mobile Cashier