Freshdesk Raises $55 Million from Sequoia Capital India and Accel

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Latest round will fuel growth of new products, global expansion.

We are excited to have Sequoia Capital India as a new investor, the expertise and the excitement they bring will round out our already world-class team.

Freshdesk, the leading provider of cloud-based customer engagement software, today announced a $55 Million Series F funding round led by new investor, Sequoia Capital India with the return of existing investor, Accel.

"We have been backing Freshdesk since our seed investment. We are excited about Freshdesk becoming one of the global iconic SaaS companies in the future." said Sameer Gandhi, Partner at Accel.

“We met Freshdesk four years back when it was getting started and have been tracking their progress closely ever since”, said Mohit Bhatnagar, Managing Director, Sequoia Capital India. “They have a world-class product vision and Sequoia is delighted to partner with Girish and lead this growth capital round to help scale India's leading SaaS company.”

“We are excited to have Sequoia Capital India as a new investor, the expertise and the excitement they bring will round out our already world-class team,” said Girish Mathrubootham, founder and CEO of Freshdesk.

Since the last round of funding in April 2015, the company doubled its customer base to over 80,000, opened a new office in Europe and added two new products, Hotline.io, an in-app support and engagement platform for mobile-first businesses; and Freshsales, a CRM solution and sales system for high-velocity sales teams. Freshdesk also debuted in Gartner’s May 2016 Magic Quadrant for the CRM Customer Engagement Center* and was included in The Forrester Wave™: Customer Service Solutions For Midsize Teams for the first time.

Freshdesk’s products empower companies to deliver an exceptional customer experience at every touchpoint. With the addition of Hotline.io and Freshsales to the product portfolio, the new offerings expand the potential reach to mobile-first companies and sales teams. The latest round of funding will be used to accelerate the growth of these products and scaling Freshdesk and Freshservice, as well as the expansion of regional teams across the globe.

Earlier this year, Freshdesk opened its fifth global office in Berlin, Germany and named Arun Mani as Managing Director for Freshdesk Continental Europe. Other than its headquarters in San Bruno, Freshdesk has global offices in London, Sydney and Chennai and will focus on expanding the regional teams to better service its global customer base.

To learn more about Freshdesk, please visit http://www.freshdesk.com/

About Freshdesk
Freshdesk Inc. is the leading provider of cloud-based customer engagement software. Freshdesk’s suite of products include the flagship product, Freshdesk, which allows organizations to support customers through email, phone, websites, forums, and social media; Freshservice, a cloud-based service desk and IT service management solution; Hotline.io, an in-app support and engagement platform for mobile-first businesses; and Freshsales, a CRM solution and sales system for high-velocity sales teams. With powerful features, an intuitive interface and a freemium pricing model, Freshdesk’s products are widely used by teams and companies of all sizes, from SMB to enterprise. Based in San Bruno, California, with offices in Germany, the United Kingdom, Australia and India, Freshdesk is backed by Accel, Tiger Global Management, Google Capital and Sequoia Capital India. The company has over 80,000 customers around the world including 3M, Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco. For more information, visit http://freshdesk.com.

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*-Gartner “Magic Quadrant for the CRM Customer Engagement Center” by Michael Maoz, Brian Manusama, May 4, 2016

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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