Magento Welcomes Chloe, an Artificial Intelligence App, to Enhance Mobile Commerce

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Sundown AI enhances mobile users experience though a new app integration with Magento.

Chloe's policy graphs and machine learning algorithms optimize outcomes to quickly resolve customer issues.

Sundown AI announces their recent integration of Chloe, an Artificial Intelligence platform, with Magento, Inc. a worldwide leader in cloud digital commerce innovations. Chloe enhances mobile commerce by providing a voice powered interface for Magento Online Stores. Chloe AI can be found in the Magento marketplace: https://marketplace.magento.com/sundownai-chloe.html

With Chloe, Magento website visitors now have the ability to get immediate assistance to their product or service questions directly from their smartphones while navigating through a Magento store. While explaining how Chloe works is useful, a Chloe mobile demo is even better: https://youtu.be/9hsCAfTqIHs

Chloe uses proprietary technology to automatically process a company's customer service data and identify the policies that will guide her behavior. When support requests are received, Chloe's policy graphs and machine learning algorithms optimize outcomes to quickly resolve customer issues. If Chloe encounters a case with new information, she is able to learn from that experience and become smarter over time. Moreover, Chloe is available via existing CRMs and Helpdesks to help businesses retain customers and grow sales. Learn more about Chloe at http://www.sundown.ai

Chloe’s integration with Magento enhances the online store experience:

  • Voice powered interface that enables users to talk to the store
  • Allowing visitor access to your products/services while on the go
  • Answering questions in natural language about specific products/services such as "What is the status of my order?" or “Show me your black socks in large?”
  • Providing website navigation and voice commands to purchase products
  • Placing orders via voice without clicking on a bunch of buttons on small mobile screen
  • Enabling voice and text commands to check account/order status
  • Answering frequently asked detailed questions with personalized answer

What makes Chloe Unique:

  • Policy graph that adds logic to actions and company workflows
  • Linguistic layer to connect systems
  • Automation of training without supervision
  • Faster, cheaper, and more accurate than using deep learning
  • Semantic variability using natural language
  • Handles and processes unstructured data

About Sundown AI: Sundown AI builds Artificial Intelligence applications that are powered by NLP, graph algorithms and machine learning. They automate customer service and sales via existing business suites to help companies grow. Chloe, an AI system, provides companies with business solutions to reduce costs, boost productivity and increase customer satisfaction. Custom integrations are available via an API. Learn more at http://www.sundown.ai.

About Magento: Magento is a leading platform for open commerce innovation that works hand-in-hand with the world’s biggest retailers, brands, and branded manufacturers across B2C and B2B industries. They provide a strong portfolio of cloud-based omnichannel solutions including in-store, retail associate, and order management technologies.

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Melissa Baker
Sundown AI
+1 (305) 702-6677 Ext: 0
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@AiSmartEngine
since: 08/2015
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