Atlanta, GA (PRWEB) November 17, 2016
Mobile Mini (NASDAQ GS: MINI) announced it would be offering a delivery guarantee for its portable storage and ground level office rentals in the Atlanta area. The guarantee commits to a 4-hour delivery window and backs it up with $100 credit if they miss the delivery window.
Customers will be provided a 4-hour delivery guarantee window the day before the scheduled delivery. If the portable storage container or ground level office is not delivered within the window, the customer will receive a $100 credit for a future delivery.
This is the first time in the 30-year history of Mobile Mini that they have offered a delivery guarantee, and they chose the Atlanta location to launch this program. The Atlanta branch has been delivering secure portable storage to Atlanta and the surrounding areas since 2009. Since local branch manager, James Wintzell took over, the location has exceeded its customer service scores as measured by NPS. In October they received an NPS score of 92.0. Operationally, Mr. Wintzell and his team are in a position to make this delivery guarantee program a successful initiative.
Mobile Mini knows how valuable their customer’s time can be, and waiting around for a delivery is a not a good use of time. By committing to a delivery guarantee window, businesses can continue completing task that are beneficial to their bottom line, like engaging their customers and meeting project deadlines.
About Mobile Mini, Inc.
Mobile Mini, Inc. is the world’s leading provider of portable storage solutions through its total rental fleet of approximately 208,000 portable storage containers and office units. Through its wholly-owned subsidiary, Evergreen Tank Solutions, Mobile Mini is also a leading provider of specialty containment solutions in the U.S., with a rental fleet of approximately 12,100 units. Mobile Mini’s network is comprised of 157 locations in the U.S., U.K., and Canada. Mobile Mini is included on the Russell 2000<® and 3000<® Indexes and the S&P Small Cap Index.