Miva Merchant Awarded #1 in Customer Satisfaction by G2 Crowd

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Aggregate data from G2 Crowd’s user community and public sources earns Miva Merchant top spot with business software review platform

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“This further solidifies that our formula for success—offering the flexibility of an enterprise e-commerce software with the reliability, seamless upgrades, and security of a SaaS platform—has worked,” said Rick Wilson, President and COO of Miva Merchant.

In its annual E-Commerce Platforms Grid report, G2 Crowd awarded Miva Merchant the highest overall satisfaction score in the e-commerce platform category. Miva topped Shopify, BigCommerce, WooCommerce, and Magento Community when compared to e- commerce platforms with a large market presence. Miva also surpassed notable e- commerce platforms Demandware, Magento Enterprise, SuiteCommerce Advanced, and Hybris, all of which have a comparably larger presence but received below-average user satisfaction ratings. G2 Crowd, the world’s leading business software review platform, releases the Grid each year to help businesses vet and select e-commerce technology.

The annual report aggregates data from experts, peers, everyday users, and social and public data to provide a high-level view of products in the E-Commerce Platform category. Miva Merchant received 4.4 out of 5 stars in user satisfaction ratings, the highest score in the G2 Crowd Fall 2016 E-Commerce Platforms Grid report.

“Miva has deep functionality, continuous release developments, full-featured e- commerce capabilities, extensive item pricing and marketing promotion features, excellent SEO support, and innovative shopping cart features,” noted Doug Blumhardt, President of Business and Technology Consulting, LLC. in his G2 Review. “We had complex, variable custom pricing requirements, deeper functional needs throughout due to my client’s multi-faceted B2B business model, and a need to integrate data and functionality with our ERP system; however, the Miva team was very capable and responsive in assisting us with all of those developments. Great company, great culture, great people, great platform."

G2’s 2016 report found that when vetting products, users look most for ease of use, quality of support, and a platform to unify and automate business operations. Users awarded Miva Merchant with positive ratings of 85% and higher across all three categories, finding the platform approachable, consistently reliable, and seamless to integrate. In addition, Miva is the only cloud-based platform hosted from a proprietary data center, resulting in 99.99% uptime.

“This further solidifies that our formula for success—offering the flexibility of an enterprise e-commerce software with the reliability, seamless upgrades, and security of a SaaS platform—has worked,” said Rick Wilson, President and COO of Miva Merchant. “I couldn’t be more proud of what our team has accomplished.”

Miva's e-commerce solution has powered over $100 billion in online sales for some of the most successful B2B and consumer brands in the world since 1997. For more information on Miva, visit http://www.miva.com.

For more information on G2 Crowd, visit https://www.g2crowd.com/about/.

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Stephanie Gamulin
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