CaseBank Presents Workshop at Field Service Connect on Improving Service and CSAT

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CaseBank Technologies is participating with a workshop at Field Service Connect, an exclusive event for senior service executives addressing the latest topics around IoT, data analytics and future states of service. CaseBank’s John Snow, will address how to adapt to the limitations of IOT and predictive analytics, overcome the deficiencies of knowledge retention strategies, and extend subject matter expertise across product support, dealer channels and service territories.

CaseBank Technologies is participating at Field Service Connect, with a workshop on controlling service variability and improving customer satisfaction. Field Service Connect is an exclusive event for senior service executives addressing the latest topics around IoT, data analytics and future states of service. Attendees at Field Service Connect will learn strategies and technologies used by world-class corporations to transform their service operations, and their bottom-line.

CaseBank is the leading provider of interactive troubleshooting solutions that improve the speed and accuracy of diagnosis and product support, and increase equipment reliability and uptime. CaseBank’s SpotLight solution guides equipment technicians, call centers and support engineers through the troubleshooting process while collecting feedback from the field and sharing best practices.

Field Service Connect 2016 – Nov. 14 - 16, 2016 - Hyatt Regency Lost Pines, Austin, TX

Workshop Title:
Service Variability is Crushing CSAT – Integrating Diagnostics & Field Experience Improves Cost, Quality and Time.

Presenter:
John Snow
VP Marketing & Strategic Alliances
CaseBank Technologies, Inc.

When: November 15, 2:30 pm

Duration: 30 minutes

John Snow, will address how to adapt to the limitations of IOT and predictive analytics, overcome the deficiencies of knowledge retention strategies, and extend subject matter expertise across product support, dealer channels and service territories.

About Field Service Connect:
Field Service Connect is an exclusive event for senior service executives addressing some of the hottest topics around IoT, data analytics and future states of service. WBR has put together a compelling, Interactive program to provide you with a platform to benchmark, network and discuss the latest trends with senior peers.

Attendance is invitation-only and is strictly limited to 65 of North America’s most influential an innovative service executives.

About CaseBank Technologies:
CaseBank’s software solutions improve fault isolation and defect analysis for complex equipment and systems, supporting customers in a variety of industries including aviation, aerospace & defense, automotive, heavy equipment, transportation and high tech.

CaseBank Technologies’ products guide the troubleshooting process, combining diagnostic information with anticipated failure modes and actual field experience to minimize equipment downtime and cost, and to provide visibility into fleet-wide failure modes, recurring defects, and emerging faults. With CaseBank, organizations can increase equipment availability, reduce operating costs, and enhance customer satisfaction.

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Alicia Carbo-Guha
@CaseBank
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