Inflow Communications Secures Platinum Level Status Second Year in a Row

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Inflow Communications Inc., headquartered in Portland, Oregon announced today it has once again been awarded Platinum status in the ShoreTel Champion Partner Program. The Platinum level is the highest level a ShoreTel partner can achieve and is awarded to very few top partners based on a combination of technical certification, demonstration capability and sales volume criteria.

Inflow Communications Inc., headquartered in Portland, Oregon announced today it has once again been awarded Platinum status in the ShoreTel Champion Partner Program. The Platinum level is the highest level a ShoreTel partner can achieve and is awarded to very few top partners based on a combination of technical certification, demonstration capability and sales volume criteria.

ShoreTel designed the Champion Partner program to ensure every customer continues to be delighted with their ShoreTel experience. Inflow’s renewed Platinum status means that their customers can rest assured they’re getting the cream of the crop as it pertains to ShoreTel expertise, focus and service.

“Platinum means a lot for our hard working business. The bar is set very high to achieve platinum status. The requirements are four times that of the next tier, Gold. It requires a tremendous amount of national revenue, a deep bench of advanced certified ShoreTel engineers, and world-class customer satisfaction. I would venture to say less than 10 partners worldwide achieved Platinum status,” says Travis Dillard, President and CEO of Inflow Communications.

As always, Inflow’s main focus had been strictly on providing unique and superior Unified Communications and Contact Center solutions combined with dedicated and expert response to their clients’ needs. Inflow has more ShoreTel certified engineers than most companies and a customer service program with the highest possible standards. Their webpage, http://www.Inflowcomm.com, has a live unfiltered link tied to customer ratings. The company’s constant effort to pursue continuous quality improvement is supported by their 8X guarantee, a commitment that their staff will respond to customer needs and requests, eight times faster than the industry average. This incredible response rate claim is strengthened by Inflow’s Knowledge Base Portal where customers can find a plethora of resources from industry experts. There, customers can find answers to all their Unified Communications and Contact Center questions via blog posts, whitepapers, videos, technical resources, and more.

“Our knowledge base portal is the largest educational resource in the industry. In our commitment to superior customer support, it only makes sense to make our knowledge and expertise available to all customers on a consistent, on-going basis,” says Dillard.

As one of the leading providers of ShoreTel, as well as leaders in ShoreTel education, Inflow is honored to receive their highest level partner status for a second year in a row. As a product continually ranked above other their competitors for technology, ease of use, customer service, and solution experience, Inflow looks forward to their continued partnership for years to come.

About Inflow Communications Inc.

Inflow is a national leader in unified communications and contact centers. With close to 100,000 endpoints under Inflow’s innovative support plans around the world, Inflow’s dedication to knowledge, innovation and award-winning customer support, has landed them in ShoreTel’s top 2% in global customer satisfaction and as a winner of ShoreTel’s coveted Circle of Excellence award. Inflow was also recently named a ShoreTel Platinum Partner for the second year in a roll and is their fastest growing partner globally. In addition, Inflow is one of the only cloud contact center provider that provides implementation, ongoing support, comprehensive consulting and training programs. Founded in 1997, Inflow has a global reach and local offices in Portland, Seattle, Dallas, Houston, Tampa, L.A. and the Bay Area.

PRESS CONTACTS 24/7;
Lucy Kairalla, (317) 363-8108, lucy(at)in-novacreative(dot)com
Travis Dillard, 503-575-7531, TDillard(at)inflowcommunications(dot)com

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Travis Dillard

Luciana Kairalla
In-Nova Creative
(971) 202-5129
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