TicketForce Maintains High Retention Rate Throughout 2016 with 18 Client Renewal Contracts

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Leading provider of ticketing services continues to serve broad range of clients.

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Leading provider of ticketing services across the U.S. and Canada

I would either find a company that the reports were great as were the promoters, but the box office had to take 20 steps to sell a simple ticket for cash or vice versa. TicketForce is really the best of both worlds.

TicketForce, a Mesa-based ticketing company that is well known across the U.S. and Canada as one of the leading providers of ticketing solutions, has continuously maintained a high client retention rate of nearly 100 percent throughout its 13 years in business.

In 2016, 18 clients renewed contracts valued at more than $1.3 million and new business accounted for $750,000, bringing the total contract value to more than $2 million. Renewed contracts consist of a variety of industries including concert venues, art venues, rodeos, historic theatres, university venues, casinos and mixed-use venues.

“The ability to service clients in multiple markets has allowed TicketForce to become a leader in ticketing,” said Lynne King Smith, CEO of TicketForce. “While some companies are limited to service specific types of venues, our diversity brings us more expert knowledge and experience across markets and allows our company to grow and remain strong year after year.”    

Recent client renewals include:

  • Top 100 Billboard Venue
  • Morris Center for the Arts
  • Conexus Centre for the Arts
  • Raue Center for the Arts
  • Rochester Civic Theater
  • Pendleton Roundup
  • Tucson Rodeo
  • Prescott Rodeo
  • Egyptian Theatre in Illinois
  • Rialto Theatre in Colorado
  • LeTourneau University’s Belcher Center
  • University of Wisconsin in Eau Claire
  • Snoqualmie Casino
  • Cher-Ae-Heights Casino
  • Hobart Arena
  • Calvert Marine Museum
  • Corn Palace
  • Sports entertainment giant WWE/NXT

“I really did have to kiss a lot of frogs before I met my prince in regards to box office software,” said Alycia Klein, long time TicketForce client and Celebrity Theatre general manager. “I would either find a company that the reports were great as were the promoters, but the box office had to take 20 steps to sell a simple ticket for cash or vice versa. TicketForce is really the best of both worlds. I have been with Celebrity Theatre for over 25 years now and TicketForce has been there for close to half of them.”

TicketForce’s success comes from utilizing a powerful web-based ticketing system to provide its clients with a fully customizable solution for full-service ticketing and box office management as well as serving as clients’ technology partner. TicketForce team members have been involved in all aspects of ticketing and have the understanding of the complexities and issues its clients face every day.

For additional information about TicketForce, please visit http://www.ticketforce.com.

About TicketForce, LLC
TicketForce provides market leading ticketing, digital marketing and event solutions for entertainment venues and events in the United States and Canada. Since its inception in 2003, TicketForce has served more than 1000 clients, with 125 in long-term contracts, and maintains a 99 percent client retention rate.  The TicketForce Enterprise Platform, launched in 2016, is a multi-channel ticketing powerhouse that provides larger venues with unprecedented technology, including Invite a Friend™, Full House, and PowerWeb Mobile. More information is available at http://www.ticketforce.com.

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Melissa DiGianfilippo
Serendipit Consulting
since: 04/2010
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