Service Operations Specialists Streamlines Service Management with Trackvia

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Company Selects TrackVia to Help Auto Manufacturers and Dealerships Increase their Service Department Efficiency and Profitability

We evaluated several low-code systems, and ultimately chose TrackVia because of its speed, easy configurability and native mobile capabilities.

TrackVia today announced that Service Operations Specialists (SOS) selected TrackVia's low-code application platform to help automakers and dealerships deliver modern and streamlined maintenance and repair services to their customers.

As aftermarket service centers gained market share for providing routine maintenance items to auto owners, such as oil changes, brake jobs, and tire replacements, traditional dealership service centers focused on heavy or warranty repairs. However, modern design, advanced technology, and improved quality have reduced the “repair” market by 90 percent over the last 15 years, leaving many dealerships unprepared to compete in a automotive service market driven by light maintenance, high volume, low margins, and customer convenience.

“Today’s market calls for a Modern Service Department, which can deliver not only quick, light maintenance and competitive brake and tire services, but also can still provide high-tech repairs,” according to Blake Price, CEO of Service Operations Specialists.

For more than a decade, SOS has specialized in helping auto manufacturers and dealerships transform their service departments into highly efficient, profitable and customer-centric operations. They selected TrackVia’s low-code platform to rapidly configure and deploy modern web and mobile applications—designed around their proven strategy and procedures. This expertise, combined with TrackVia’s technology, helps these services centers to become even more equipped to proactively schedule, manage and deliver routine service and maintenance programs for their customers. The TrackVia platform also provides company management with end-to-end visibility and control over their service centers’ performance, efficiency and profitability, even allowing them to benchmark their results to identify areas of opportunity and improvement.

“By centralizing all the data collection, collaboration, and reporting on TrackVia’s powerful platform, we not only help reduce costs, but we also help deliver greater value to our dealership customers through increased visibility into their service operations,” said Ray McNeill, National Field Director at SOS. “We evaluated several low-code systems, and ultimately chose TrackVia because of its speed, easy configurability and native mobile capabilities.”

TrackVia’s seamless web and mobile platform allows SOS to put modern mobile technology in the hands of service center personnel, empowering them to easily update, access, and analyze critical operational data on a daily basis. This timely and relative information allows managers to make quick and effective corrections to their operations “on-the-spot,” rather than finding out a month later that there was a performance problem. In addition, TrackVia’s reports and dashboards provide instant visibility to SOS field personnel remotely, so they can better assist their clients by providing operational advice. The system is easy-to-use, requires minor training, and works on any iOS or Android device.

A modern low-code platform, TrackVia provides businesses, like SOS, a radically faster and easier way to create and deploy highly customized web and mobile applications. An all-in-one web and native mobile solution, TrackVia is particularly suited to streamline critical workflows or complex multi-step processes that require fast and accurate data collection, real-time reporting and well coordinated task management. TrackVia has become the go-to solution for companies that have outgrown paper, spreadsheets and simple databases and also need a faster, more agile alternative to heavy enterprise software.

“We’re very excited to be working with SOS to help them better track and manage the data, collaborations and processes that they use to improve service department efficiency and profitability,” said Pete Khanna, CEO at TrackVia. “TrackVia is all about giving companies, like SOS, a technology platform that not only helps them get web and mobile applications up and running quickly, but also does it in a way that meets their precise needs both today and in the future.”

About Service Operations Specialists (SOS)
Founded in 1999, Service Operations Specialists helps auto manufacturers and dealers transform their service and parts operations into retail leaders. SOS’s new and innovative business models help move dealerships from outdated repair-driven service departments to modern and efficient operations that deliver fast and convenient maintenance and High Tech Repair (HTR™)—giving them the competitive edge over the aftermarket franchises. Learn more at: http://www.sosfirm.com.

About TrackVia
TrackVia is a leading low-code application platform that specializes in streamlining and mobilizing critical business processes and operational workflows such as field services, project coordination and tracking, supply chain management, inspections or audits, and more. It allows IT and business users to rapidly create fully customized web and native mobile applications that unite executives, managers and workers with all their data, processes and collaboration in one environment accessible on any device. More than 1,000 businesses in 14 countries rely on TrackVia, including Honeywell, Navistar, DIRECTV, DOW, Brinks and others. Learn more at: http://www.trackvia.com.

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Charles Var
TrackVia, Inc.
+1 3032781223 Ext: 231
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