Dallas-based OnMessage Spins Off New Business to Help Companies Produce a Consistent Stream of Real Customer Stories

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Forms StoryDimensions, a separate company focused on delivering the fresh customer experience stories clients need to grow their business.

Unlike other companies that just write case studies, StoryDimensions captures the entire customer experience story, end-to-end and from every dimension.

OnMessage, a management consulting firm that specializes in helping executives activate their organization around a unified corporate story and strategy, today announced it has formed a separate company solely focused on producing customer stories that accelerate business growth. The new business, StoryDimensions, will enable clients to produce a consistent stream of real, multidimensional customer experience stories — every 90 days, all year long.

Leveraging a disciplined methodology, StoryDimensions identifies customer relationships that align with strategic business initiatives; formulates and creatively packages winning stories; handles the editing and review process; and eliminates legal review and approval roadblocks. The company’s highly engineered approach provides clients with the customer Storytelling Platforms, content and tools they need to support strategic business initiatives throughout an entire year.

“Having worked with business, sales and marketing executives for the past 15 years, we’ve seen firsthand how they struggle to secure a consistent stream of real customer stories,” stated CEO and founder James F. O’Gara. “Applying a laser-focused, highly engineered and multidimensional storytelling approach to this problem is what StoryDimensions is all about.”

Unlike other companies that just write case studies, StoryDimensions captures the entire customer experience story, end-to-end and from every dimension. Stories that speak to a customer’s loyalty to the company’s brand; the financial impact the company’s solution has had on its customer’s business; powerful relationships customers have formed with employees and executives – all are part of a holistic story that is aligned with strategic business goals and packaged in a powerful Storytelling Platform.

“An organization’s ability to secure and share real, compelling stories is critical in the customer experience,” said Chi Nguyen, managing director at StoryDimensions. “However, most companies deploy a reactive, ad hoc and tactical approach to identifying and securing these stories. It’s time companies have a strategic partner that leverages a disciplined methodology to ensure this happens consistently. With today’s announcement, they do.”

The company’s Storytelling Platforms serve as the go-to-source employees and executives can use to tell real, engaging stories about how their business creates value for customers. Each platform includes real customer storytelling content that is intentionally written and organized into components and can be easily infused into everyday conversations and communication vehicles.

About StoryDimensions

StoryDimensions is 100-percent focused on helping clients produce a consistent stream of multidimensional customer stories — every 90 days, all year long. Leveraging the company’s highly engineered methodology, StoryDimensions identifies customer relationships that align with strategic business initiatives; formulates and creatively packages real customer stories; handles the edit and review process; even eliminates legal review and approval roadblocks. In the end, StoryDimensions provides clients with the customer Storytelling Platforms, content and tools they need to grow their business. For more information, visit http://www.storydimensions.com.

About OnMessage

Companies that maintain complete alignment between their corporate story and strategy — win. They win because their words and actions are consistent; creating a superior experience that increases customer acquisition, retention, loyalty and competitive differentiation. OnMessage specializes in helping executives align and activate their entire organization around a corporate story and strategy that dramatically improves the customer experience. Leveraging our disciplined methodology — executive teams crystalize their go-to-market strategy, formulate a strategically aligned corporate story and ensure every stakeholder understands how to activate the story and strategy throughout the customer journey. To learn more about OnMessage, visit http://www.itsonmessage.com.

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Taylor Tinsley
StoryDimensions
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since: 09/2016
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