The Best Live Chat Software According to G2 Crowd Fall 2016 Rankings, Based on User Reviews

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G2 Crowd finds LiveChat tops satisfaction ratings while LiveEngage earns highest overall market presence score

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G2 Crowd, the world’s leading business software review platform, today released the Fall 2016 Live Chat Software Grid report to help businesses make the best live chat technology buying decision. LiveChat, Olark, Intercom, and Zopim were named Leaders in the report, receiving a strong customer satisfaction score with a large market presence.

LiveAgent, Userlike, SnapEngage, and Pure Chat were named High Performers in the report, earning strong customer satisfaction marks with smaller market presence scores. LiveChat earned the highest overall satisfaction score, while LiveEngage earned the highest overall market presence score.

The Grid leverages customer satisfaction data reported by authenticated users along with vendor market presence determined from social and public data. Based on a combination of these scores, each software solution is categorized as a Leader, High Performer, Contender or Niche.

About the Live Chat Software Grid report:

-The report is based on more than 475 reviews written by business professionals.

-Of the 97 products listed in G2 Crowd’s Live Chat category, the ranked products each received ten or more reviews to qualify for inclusion on the Grid.

About G2 Crowd, Inc.

G2 Crowd, the world’s leading business software review platform, leverages more than 100,000 user reviews to drive better purchasing decisions. Technology buyers, investors, and analysts use the site to compare and select the best software based on peer reviews and synthesized social data. Monthly more than a half-million people visit G2 Crowd’s site. Co-founded by the founder and former executives from SaaS leader BigMachines and backed by roughly $12 million in capital, G2 Crowd aims to bring authenticity and transparency to business technology research. For more information, go to G2Crowd.com.

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Adam Beeson
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