Creative Virtual Publishes New Whitepaper on Using Chatbots and Virtual Agents for Customer Engagement

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This thought leadership piece demystifies the names, uses and future of digital customer engagement tools

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Virtual Agents and Chatbots and Avatars - confusing or what!

While all the media buzz around chatbots and AI has been great for bringing more attention to automated self-service during 2016, it has also created new confusion for the industry.

Creative Virtual, a world leader in self-service customer engagement solutions, recently published a new whitepaper addressing the confusion around automated conversational systems in the current marketplace titled ‘Virtual Agents and Chatbots and Avatars – confusing or what!’. It is designed to act as a resource for professionals involved with customer engagement, customer experience, customer service, marketing and sales as well as those responsible for employee support and decision makers in the contact centre.

This comprehensive whitepaper walks readers through:

  •      The names and terminology being used for these systems in the customer engagement space
  •          The technology and AI behind chatbots and virtual agents
  •          Selecting a tool that’s right for your company and your customers
  •          Current use cases for conversational self-service
  •          Preparing for the future of digital customer engagement

“While all the media buzz around chatbots and AI has been great for bringing more attention to automated self-service during 2016, it has also created new confusion for the industry,” said Chris Ezekiel, Founder & CEO of Creative Virtual. “We regularly get inquiries from organisations in all corners of the world asking us to help them clarify the confusing jargon and better understand how these systems can be used to create positive customer experiences. This whitepaper addresses those questions and outlines how this technology should fit with your company’s digital customer engagement plan.”

A full copy of this complimentary whitepaper can be downloaded here.

ABOUT CREATIVE VIRTUAL

Creative Virtual is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations including Lloyds Banking Group, Time Warner Cable, HSBC, Verizon, Chase, InterContinental Hotels Group, Autodesk and Tesco rely on our award-winning V-Person technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.

Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, knowledge management and business intelligence platform empowers organisations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact centre, service desk, live chat and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person Smart Help platform is the most compelling self-service product in the world today.

Creative Virtual is headquartered in the United Kingdom with operations in the United States, the Netherlands, Australia, New Zealand, India, Singapore and Hong Kong. For more information about Creative Virtual and V-Person technology, please visit our website at http://www.creativevirtual.com.

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