Portland, Ore. (PRWEB) November 23, 2016
Inflow Communications, a Portland based national leader in the Unified Communications and Contact Center technologies, announces a new, upcoming webinar led by Director of Contact Center and Advances Applications, Chris Recio.
Inflow invites all to join Recio on Tuesday December 13th, from 10:00 AM – 11:00 AM (PDT), as he covers today’s Omni-Channel Contact Center options, best practices strategies for deploying them, and how the cloud can get you there quickly and inexpensively.
“To stay relevant and compete in today’s marketplace, not providing Omni-channel Communications with your customers is no longer an option.” - Travis Dillard, President and CEO of Inflow Communications
Inflow values their customers and wants to educate them about the industry, and they are excited to once again host a live, complimentary webinar for their customers. For more information, or to register for this webinar, click here.
As a company dedicated to sharing their industry knowledge, Inflow has consistently hosted monthly webinars ranging in topics from how to configure VoIP and VPN, to how to manage mobile workers on the ShoreTel platform. All their webinars are LIVE, with a dedicated Q&A section that allows the audience to get their questions answered by industry experts in real time. All this is in the hopes of creating an uncomplicated world where businesses are educated about the products, software, and applications they are dealing with.
In additional to their monthly webinars, Inflow boasts a massive resource library available to their customers 24/7. Access to this knowledge base is free to anyone and can be easily spotted on the right hand corner of Inflow’s homepage. Here, users will find weekly blogs, technical resources for ShoreTel support, contact center support resources, whitepapers, and press releases.
On the Contact Center side, users will find tools and tips such as contact center metrics, KPI’s, agent engagement, contact center optimization, contact center applications and integration into current business phone systems.
On the ShoreTel side, IT teams and businesses can browse through technical resources specific to their ShoreTel system. Inflow is a ShoreTel Platinum Partner, the highest level of partnership awarded in the industry.
Customers looking for more support resources or can’t make a scheduled webinar can browse through YouTube channel. Here, videos are updated frequently with a plethora of educational webinars and short-videos for their customers to watch any time.
This is all in the hopes of addressing client challenges and customer needs. As Inflow continues to lead the way in customer support, these educational resources will only further serve the clients and customers they engage with.
Have a topic suggestion for Inflow?
Feel free to email Brendan Polk at bpolk(at)inflowcommunications.com and their industry experts will get back to you.
Founded in 1997, Inflow Communications is a national leader in unified communications and Contact Centers. With close to 100,000 endpoints under Inflow’s innovative support plans around the world, their dedication to knowledge, innovation, and unrivaled customer support has landed them in ShoreTel’s top 2% in global customer satisfaction, and as a winner of ShoreTel’s coveted Circle of Excellence Partners award. For two years in a roll, Inflow is a ShoreTel Platinum Partner, the highest level of partnership, and is their fastest growing partner globally. In addition, Inflow is one of the few Cloud Contact Center providers that offers implementation, ongoing support, and comprehensive consulting and training programs. Inflow service clients across the globe and has local offices in Portland, Seattle, Dallas, Houston, Tampa, L.A. and the Bay Area.