Touax Automates Customer Invoice Delivery with Esker’s Cloud-Based AR Solution

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By eliminating equipment, paper, postage and manual labor, Touax has benefited from a 20-30 percent cost savings.

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Esker offers a versatile and scalable solution, capable of automating both paper and e-invoice delivery, as well as complying with different public administrative needs.

Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it is working with France-based Touax, a global leader in modular technology for housing solutions and services, and logistics centers, to automate the delivery of its customer invoices, both paper and e-invoices. With Esker, Touax has been able to improve employee productivity, increase physical office space and enhance customer satisfaction, particularly with public administrations.

Prior to implementing Esker’s accounts receivable (AR) automation solution, Touax’s accounting department spent close to four business days per month manually processing customer invoices from its seven French branches. A dedicated room housed all of the large equipment, printers and noisy machines — not only taking up space, but representing a significant cost for the company.

Initially, Touax outsourced the processing and delivery of paper invoices, which enabled the company to prepare its teams and customers for the gradual transition to e-invoicing. Touax has extended its existing solution to include e-invoice delivery and is now able to offer its customers (including public administrations) the option of switching to e-invoicing with electronic signature. Touax hopes to convert 30 percent of its customers in the private sector within the next year.

“We were looking to modernize and gain physical space,” said Jean-Michel Erault, credit manager at Touax. “Esker offers a versatile and scalable solution, capable of automating both paper and e-invoice delivery, as well as complying with different public administrative needs.”

Benefits of Automation

Implemented in just a few months, Touax has achieved numerous benefits, including:

  • 20-30 percent cost savings by eliminating equipment, paper, postage and manual labor
  • More rewarding work environment with fewer administrative tasks and less noise
  • Streamlined workflow — invoices are sent quicker with fewer errors and documents (e.g., purchase orders, delivery notes, terms and conditions, etc.) are automatically attached to the invoice based on predefined rules
  • Enhanced collaboration — invoices are available online 24/7 for all regional agencies thanks to electronic archiving
  • Invoicing to public administrations — B2G e-invoicing is possible by submitting PDF invoices on the Chorus platform

“One of Esker’s strengths is its efficient and reactive support service,” said Erault. “It’s very reassuring to know that they always have an answer to our questions and particular needs.”

Esker’s easy-to-use solution was quickly adopted by team members throughout the company, who declared that they would never go back to how it used to be. In addition to automating invoices, Touax also uses Esker’s virtual printer to send other types of documents.

“Esker is not just a technical solution; it has modernized our processes and made it possible to federate our teams, making them more efficient in their core business,” concluded Erault.

About Touax

Touax is a world leader in modular technology for housing solutions and services, and logistics centers. Founded in 1853, the French company developed around four divisions: maritime containers, freight wagons, river barges and modular solutions. With two factories, three R&D centers, 50 sales agencies and 650 employees, Touax designs, produces and distributes a complete range of modular solutions for industrial or administrative buildings that are personalized, aesthetic, upgradable and meet the most demanding standards (safety, construction and environment).

About Esker

Esker is a worldwide leader in cloud-based document process automation software. Esker solutions help organizations of all sizes to improve efficiencies, accuracy, visibility and costs associated with business processes. Esker provides on-demand and on-premises software to automate accounts payable, order processing, accounts receivable, purchasing and more.

Founded in 1985, Esker operates in North America, Latin America, Europe, and Asia Pacific with global headquarters in Lyon, France and U.S. headquarters in Madison, Wisconsin. Last year Esker generated 58.5 million euros in total sales revenue. For more information on Esker and its solutions, visit Follow Esker on Twitter @EskerInc and join the conversation on the Esker blog at

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Donna Brannin
Idea Grove
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