“Translate.com’s integration with Desk.com equips agents with the ability to reduce language barriers for over 90 language pairings while expanding bandwidth of in-house, multilingual agents,” Translate.com CEO, Anthos Chrysanthou.
Chicago, Ill. (PRWEB) November 30, 2016
Translate.com, https://translate.com, a translation and localization platform serving customer support and E-Commerce entities, is now available for integration with Salesforce’s Desk.com, the all-in-one customer support app for fast-growing businesses.This integration marks Translate.com’s fourth customer support solution, including Zendesk and Help Scout, bringing the platform’s total count to 34.
“The Desk.com connection is a milestone on Translate.com’s path to providing a multi-platform customer support solution for companies looking to manage the demands of a growing global presence,” said Translate.com CEO, Anthos Chrysanthou.
Translate.com’s integration allows users to render free machine translations of foreign language customer tickets. Additionally, users have the option to place a human translation order for their response with one of the platform’s 21,000 plus professional linguists for translations requiring the utmost accuracy. All ticket translations can be performed within the user’s Desk.com account, without ever leaving the agent interface.
“Translate.com’s integration with Desk.com equips agents with the ability to reduce language barriers for over 90 language pairings while expanding bandwidth of in-house, multilingual agents,” said Chrysanthou.
Now available on Desk.com’s App Hub, the Translate.com integration is free to download and install. Desk.com’s App Hub ecosystem offers Desk.com users more than 70 applications from partnering brands, integrating directly into a user’s pre-existing account. To learn more, visit https://www.translate.com/pages/human_translation_products/desk.com.
Translate.com (LLC), a leader in language technology development, is changing the way consumers and brands communicate globally. With a diverse set of web-based translation and localization offerings, Translate.com’s services fall within the core areas of customer support, social media management, website content and E-Commerce. For a full list of available packages, applications or integrations, please visit https://www.translate.com/pages/enterprise. For news and announcements, please visit Translate.com’s press room http://press.translate.com.
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