Pace Harmon Director David Clifford Shares IT Service and Integration Management Tips for Multivendor Integration at FUSION ‘16 Conference & Expo

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Experienced IT Service Management Advisor Presents Practical Guidance for Succeeding in the Next Generation of Service Management

Pace Harmon

SIAM, or multi-sourcing integration, can help increase agility and ensure alignment and integration across multiple technology towers.

David Clifford, a director at business transformation and outsourcing advisory firm Pace Harmon, recently presented at the FUSION ’16 Conference & Expo with a session on Service Integration and Management (SIAM): Tricks and Tips for Multivendor Integration.

“As some enterprises move away from large managed service contracts towards a best-in-breed model for service towers, a greater emphasis on governance, integration and data/information aggregation is required,” said Clifford. “SIAM, or multi-sourcing integration (MSI), can help increase agility and ensure alignment and integration across multiple technology towers within an overall IT governance model.”

In his session, Clifford explored the considerations for selecting an appropriate SIAM model, illustrated how existing and emerging standards and frameworks can assist, and addressed the role of a service integrator and the retained IT organization to effectively provide strategic direction and overall governance. He also spoke to the key challenges and pitfalls to avoid, for example retro fitting service provider integration requirements, protecting intellectual property rights, and addressing service gaps and overlaps.

Pace Harmon’s clients include Fortune 500 and select high growth middle-market companies spanning industries such as Telecommunications, Life Sciences, Financial Services, Manufacturing, Technology, and Energy. For more information, please visit

About Pace Harmon
Pace Harmon is a business transformation and outsourcing advisory services firm providing guidance on complex transactions, process and operational optimization, and provider governance. Founded in 2003 and headquartered in Tysons Corner, Va. with offices in Chicago and San Francisco, Pace Harmon provides pragmatic and insightful advice that helps its client base of Fortune 500 and other large enterprises maximize the benefits achieved from their mission-critical supplier relationships. For more information, please visit


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Eve Sheridan
Young & Associates
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