Swiss Post Solutions Study Confirms 72.72% of Employees Ship Personal Packages to Work Straining Business Operations

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Swiss Post Solutions (SPS), an innovative leader in mailroom outsourcing and digitization solutions, released its second annual study on the impact of personal package shipments to work locations punctuating a trend that is unlikely to abate.

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With expertise across many industries in this area, SPS proactively works with clients on developing solutions to mitigate any disruptions and to enable seamless processing.

Swiss Post Solutions (SPS), an innovative leader in mailroom outsourcing and digitization solutions, released its second annual study on the impact of personal package shipments to work locations punctuating a trend that is unlikely to abate. With the continued growth and further adoption of online purchasing by consumers, along with home delivered package theft on the rise, it is no surprise that business operations at work locations are being forced to adapt to the changing behaviors of their employees.

The study conducted by SPS finds that nearly three of every four respondents ship personal packages to their workplace, and from those that do so, 29% are shipping items 1-2 times per week. The two primary factors driving this behavior are reducing the risk of theft (60.87%), and convenience (56.52%). Additionally, one-third state that their package requires a signature.

The increase in shipments are having a ripple effect on the office environment as 65.38% of those with mailroom operations oversight agree that year-end inbound volumes are growing. 76.92% attribute this growth to employees sending personal packages in 2016 versus only 53% in 2015. To accommodate the workload, 7% claim they hire additional staff during the holidays while 23% allow for increased overtime.

Surprisingly, only 27.27% of respondents surveyed have a policy in place about personal shipments. “As a leading provider of mailroom outsourcing solutions, SPS has witnessed this trend unfold. This study quantifies what SPS’ operational teams experience,” said Janet Tarzia, VP of Marketing & Communications, SPS North America. “With expertise across many industries in this area, SPS proactively works with clients on developing solutions to mitigate any disruptions and to enable seamless processing.”

Download a complimentary copy of the SPS Outsourcing Index: Package Delivery Trends here.

About SPS
We connect the physical and digital worlds

Swiss Post Solutions (SPS) is a leading outsourcing provider for business processes solutions and innovative services in document management. A strong international client base relies on SPS’ ability to envision, design and build end-to-end solutions and to be its trusted advisor for the key value drivers in BPO: location strategy, process optimization and technology, such as intelligent automation. Part of the Swiss Post Group headquartered in Bern, Switzerland, SPS’ 7,500 employees and specialized partners span the full range of the industry – from insurance, banking, telecommunications, media, retail to energy supply and travel & transportation – addressing customer needs in more than 20 countries.

Swiss Post Solutions (SPS) North America (NA) offers a comprehensive suite of business process outsourcing solutions and document management services that transform key business applications from paper to digital documents, enabling improved workflow and enhanced efficiencies. In the field of outsourced office services, SPS NA provides mailroom management, managed print services, reprographic services, IT helpdesk support, front office and reception services to clients from an array of industries, including financial services, media & entertainment, legal, higher education, and manufacturing among others. Headquartered in New York City, SPS NA has offices in Los Angeles, San Francisco, Chicago, Washington DC and Toronto, and operates secure document processing centers in Long Island City and Toronto.

Contact:
Janet Tarzia, VP Marketing & Communications
Swiss Post Solutions, Inc.
Tel: 212-204-0779
Web: http://www.swisspostsolutions.com

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Janet Tarzia
@SPSNorthAmerica
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