Portsmouth, NH (PRWEB) December 07, 2016
Instant Technologies, a Portsmouth based provider of enterprise software, announces the immediate availability of Instant Chime 2.5 with enhanced support for Microsoft Office 365 and the Microsoft cloud platform. Chime 2.5 includes new support for Microsoft Office 365, a new enterprise alerting module, and full support for Microsoft Skype for Business.
Instant Chime provides click-to-chat functionality for large enterprise customers wishing to provide service desk support and IT help desk operations worldwide using Microsoft Skype for Business. Instant Chime 2.5 now supports native integration with a variety of Microsoft cloud based services, authentication models, and deep integration with native enterprise systems.
In addition, Chime now interacts with Chime Hub, a cloud-based portal that allows external click-to-chat services to route to internal Chime instances. With this integration, companies can use Chime to place a “click-to-chat” button on any public-facing website, and have customers connect through a web client to internal help desk agents.
“Enhanced enterprise alerting is one of the major new features of this release,” said Peyton McManus, President of Instant Technologies. “The enterprise alerting module allows our service desk customers to proactively notify employees, and customers, of important announcements, outage information, or other time sensitive information – all using the IM channel available in Microsoft Skype for Business.”
Instant Chime is currently deployed across a wide variety of large enterprise customers and includes customers in areas such as high technology, universities and public schools, financial services, health care providers, and global manufacturing operations. Instant Chime provides a flexible platform for enterprise customers to offer IM based service desk support, enterprise alerts, and outage notifications.
Instant Chime 2.5 is now available for download at http://www.addchime.com
About Instant Technologies
Instant Technologies specializes in developing innovative, enterprise-class IM compliance and IM based service desk applications for Microsoft Lync®, Microsoft Skype for Business, and IBM Sametime®. Instant Technologies is a Microsoft Silver ISV Partner and IBM Business Partner based in Portsmouth, NH.