The MLS™ 2016 Customer Survey Reveals Increased Overall Satisfaction

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89% of The MLS™ Members Are Satisfied, And 97% Feel The MLS™ Meets Their Needs

“These survey results reflect the efforts we’ve made across our business to continuously raise the bar for MLS customer service and technology,” said Annie Ives, CEO of The MLS™.

The MLS™ (http://www.themls.com), a Southern California-based MLS system for real estate professionals, constantly strives to provide members with superior MLS software and customer service. The results of its 2016 customer survey reveal that the vast majority of The MLS™ members report overall satisfaction and are satisfied with the service’s value for their money.

Overall satisfaction with The MLS™ has grown in the past year, with 89% of members reporting satisfaction, compared to a satisfaction rating of 83% in 2015.

The survey results also reveal that 97% of members feel The MLS™ meets their needs, compared to 94% in 2015. Among other key findings, 95% of members would recommend The MLS™ to a colleague or friend.

Further, the 2016 results imply that member feel that The MLS™ provides them with increased value for their money when compared to 2015 results. In 2016, 92% of members reported feeling extremely or somewhat satisfied with the value of The MLS™ for their money, as compared to 66.65% in 2015. The MLS™ offers numerous complimentary tools to members including Property Websites/Virtual Tours, Cloud CMA, 10K Infosparks, RatePlug and more, along with support through various channels such as a Help Desk, a compliance team, hands-on classes, Webinars and more.

“These survey results reflect the efforts we’ve made across our business to continuously raise the bar for MLS customer service and technology,” said Annie Ives, CEO of The MLS™. “We continually look to exceed our members' expectations by providing them with customer support that goes above and beyond along with all the tools they need to maximize their real estate businesses' success.”

ABOUT THE MLS™
The MLS™ services more than 15,000 real estate professionals in Southern California; it focuses on the greater Los Angeles area and Malibu, and it licenses its software to the Palm Springs Association of Realtors and the Imperial County Association of Realtors. The MLS™ is recognized as being at the forefront of technology for its wholly owned and operated MLS system. With one-on-one training, webinars, hands-on classes, a YouTube channel and a Help Desk, The MLS™ members have 24/7 support. The MLS™ produces its own in-house publication, The MLS Broker Caravan™, a high-end magazine that is distributed weekly to 4,000 plus brokers/agents. TheMLS.com also provides a guest site for consumers looking to find their dream home and/or the real estate professional that can help them find it. For more information on The MLS™, visit http://www.themls.com.

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Kristin Viola
The MLS™
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