ITE Services Partners with KGiSL to Help Telecom Customers Enhance Business Processes, Software Solutions and Customer Support

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Partnership Combines ITE’s Transformational Consulting Services with KGiSL’s World Class Software and Support

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ITE Services is one of the industries’ most forward-looking consulting organizations, and we seek to bring that type of transformational vision to customers around the globe.

Boston, MA: ITE Services’ founder and CEO, Dr. Girish Pathak today announced a partnership between his Massachusetts-based telecom consulting firm and Coimbatore, India-based KGiSL, to help telecom customers enhance their business processes, improve their customer support, and implement world class software solutions.    

ITE Services provides transformational expertise in wireless, broadband, IP and cloud-based infrastructure solutions. ITE helps clients leverage outsourcing and the technological advances achieved over the last several years, such as the digital convergence of voice, data and video technologies, in a transformational manner that helps them increase customer retention, enhance productivity and gain competitive advantage.

KG Information Systems Private Limited (KGiSL) is a global provider of software, IT consulting and business support services, and is a part of the flagship KG group of companies based in India, Thailand, Malaysia, Singapore and the United States. KGiSL is one of the leading global providers of software and business support services in the region. Since its inception in 1994, the company's mission has been to make its clients and their people excel in what they do.

In 2000, KGiSL reorganized into two core business units: its Global Software Services (GSS) division develops software and high-end technology support. The Business Support Services (BSS) division provides contact center services, a full suite of recruitment and HR support services, and several back-office solutions, including TEMS and Mortgage Services for Fortune 1000 and small/medium enterprises.

By working together, ITE and KGiSL will bring the synergies created by their complementary skill sets to their respective client bases. This partnership will promote innovation by sharing each other’s expertise.

“KGiSL not only offers a depth and breadth of software and support services, but they also offer a cost advantage to our clients in North America and throughout the Caribbean,” said Dr. Girish Pathak, Founder and CEO of ITE Services. “Several of our clients have requested the types of offerings that KGiSL provides, and now through our partnership, we’re able to seamlessly expand our portfolio to better meet our clients’ needs.”

“ITE Services is one of the industries’ most forward-looking consulting organizations, and we seek to bring that type of transformational vision to our customers around the globe,” said Jay Balaguruswamy, CEO - Business Support Services, KG Information Systems Private Limited (KGiSL). “The complementary nature of ITE Services’ IT internetworking strengths, and our software solutions and services can bring immediate benefits to our respective client bases.”

The two companies have on-going relationship, and today’s announcement formalizes their relationship in a manner that will benefit future clients. For more information, please visit http://www.iteservices.net. Members of the media interested in interviewing Dr. Girish Pathak can contact Todd Keefe, at For Immediate Release Public Relations.

About ITE Services:
ITE is a transformational telecom consulting firm that leverages the business potential of digital convergence by providing a set of innovative and proprietary tools that link technology investments with business objectives. The company’s unparalleled expertise in wireless, broadband, IP and cloud solutions help ITE Services deliver pragmatic assessments and distinctive, transformational strategies to its clients.

Prior to founding ITE Services, Dr. Girish Pathak was CTO and Chief Customer Strategist of TELUS Communications, Canada - where he led the transformation of the TELUS legacy network to a converged IP-based next generation network. Before TELUS, he held key technology positions in the US with Verizon, Xerox Corp., and Texas Instruments. For more information, please visit http://www.iteservices.net/.

About KGiSL:
Since its inception in 1994, KGiSL has helped clients do business better by leveraging its industry-wide business experience, software expertise and comprehensive portfolio of services. The company’s two core business units include the Global Software Services (GSS) division, which develops and supports software for Fortune 500 companies and small/medium enterprises, and KGiSL’s Business Support Services (BSS) division, which provides customer relationship management, recruitment support services, and back-office solutions. For more information, please visit http://www.kgisl.com.    

Contact Information:
Todd Keefe
For Immediate Release Public Relations (for ITE Services)
617-262-1968
todd(at)firpr.com

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Todd Keefe
For Immediate Release Public Relations
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