Datto Strengthens Leadership Team with CIO and Customer Experience Officer Appointments

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Loïc Vienne and Emily Glass to support global expansion and the company’s ongoing commitment to customer service

“Loïc and Emily are standout executives who understand the commitment it takes for us to sustain our most important relationship – the one we have with our customers."

Datto, the leading provider of total data protection solutions for businesses around the world, today announced that Loïc Vienne has joined the executive team as chief information officer (CIO), and Emily Glass, former vice president of customer experience at Datto, has been appointed customer experience officer. The new roles reflect Datto’s ongoing investment in its customer relationships as well as the company’s global growth and expansion.

Austin McChord, CEO and founder of Datto, said, “Loïc and Emily are standout executives who understand the commitment it takes for us to sustain our most important relationship – the one we have with our customers. At the same time, our growth as a company requires their leadership and experience, as we continue to expand on all fronts globally.”

Vienne has a long track record of successful technology leadership, having grown global organizations and led digital transformations for more than 20 years. He has enabled business transformation through technology for Fortune 500 companies and major consulting firms within enterprise and consumer markets. Previously, Vienne served as vice president of enterprise systems at Weight Watchers and the director of CRM applications at Pitney Bowes.

“Austin is a visionary leader, and he and his seasoned management team and board have created an incredible company that is providing critical technology solutions to managed service providers around the world,” said Vienne. “Datto knows that leveraging technology is a key growth enabler. I am here to create a platform that allows the company to scale seamlessly, and continue to accelerate and outpace the industry with its innovative approach to security and data protection.”

As vice president of customer experience at Datto, Glass built the company’s partner experience into the competitive asset it is today. Her role at Datto will expand to customer experience officer, managing customer touch points from product assembly to training and support to logistics. Glass will continue to ensure that quality, consistency, efficiency and reliability remain the cornerstones of Datto’s manufacturing operations and customer engagement, now and in the future.

“An exceptional partner experience is a critical differentiator for us,” said Glass. “As Datto reaches a tipping point for scaling and optimizing processes, we’re looking to further enhance customer support by being proactive and anticipating the needs of our partners. As part of the executive team, my priority is to deliver every customer an amazing end-to-end experience.”

About Datto
Datto protects essential business data for tens of thousands of the world’s fastest growing companies. Our Total Data Protection platform delivers uninterrupted access to data on site, in transit and in the cloud. Through Datto’s network of partners, we provide companies with products and services designed to continually keep business running. Partners rely on Datto for industry-leading technology combined with unrivaled customer service. Datto is headquartered in Norwalk, Connecticut and has offices in Rochester, Boston, Toronto, London, Singapore and Sydney.

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Sheila Lahar
Datto Inc.
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