Semafone Exhibits Strong North American Growth with New U.S. Contracts Totaling $7.5 Million

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Call center payment security provider’s significant investments in North American market lead to 30-percent increase in customer base and its largest-ever deal with a Fortune 500 insurer

We look forward to continued success in 2017 as we help companies secure their call centers, fight fraud, maintain a positive brand reputation and keep customers’ most sensitive data safe.

Semafone, which provides secure payment software for contact centers, today announced strong growth and upward momentum in North America – only six months after opening its North American headquarters in Boston. The company’s significant investments in its North American capabilities have led to a 30-percent growth in its customer base in 2016, with 80 percent attributed to new customers in the U.S. Moreover, Semafone’s three most recent U.S. contracts total $7.5 million.

These new U.S. customer deals include:

  •     A Fortune 500 insurance company, which will use Semafone’s solution to shield payment card information from agents and recordings, maintain regulatory compliance and minimize the risk of data breaches.
  •     One of the most recognizable retail brands in the U.S. This company will work with Semafone to simplify PCI DSS compliance and help its call centers provide a better customer experience.
  •     A large U.S. telecommunications service provider, which Semafone will help to reduce the scope of PCI compliance in two of its call centers.

“This past year has been one of remarkable growth for Semafone,” said Tim Critchley, Semafone CEO. “Opening our North American headquarters and hiring high-calibre people has given us the foundation to extend our reach to some of the largest and most respected U.S. companies within the insurance, communications and retail spaces.

We look forward to continued success in 2017 as we help companies secure their call centers, fight fraud, maintain a positive brand reputation and keep customers’ most sensitive data safe.”

In addition to significant customer deals across the globe, Semafone has also formed strategic partnerships with other leading contact center solution providers, including BT Wholesale and SecureCo, to support a growing roster of worldwide clients.

In another testament to Semafone’s successful year in North America, the company won three 2016 CNP Awards, recognizing its patented payment method for call centers as the industry’s best.

Notably, Semafone recently expanded its global accreditations by gaining Level 1 Service Provider Status against v3.2 of the PCI DSS in North America. Already a Level 1 Service Provider in Europe, a Visa (Europe) Merchant Agent and a global ISO 27001 company, Semafone attained this accreditation to mirror and extend current and new services into North America. This includes Semafone’s in-house development and existing Payment Application Data Security Standard (PA DSS) products. As a result, customers can rapidly access unique enhancements and updates to Semafone’s products, created with the PCI standards in mind.

“Semafone is committed to ensuring that we protect our customers’ payment transactions globally,” Critchley continued. “Our latest set of successful audits reflects that commitment, and more importantly, demonstrates our ability to execute internationally. This is great news for our customers and partners who will be taking advantage of our latest PCI DSS accreditation to ease their own burden of audits.”

Semafone believes in the phrase, “They can’t hack what you don’t hold.” The company’s patented payment method enables call centers to secure sensitive payment card data to comply with PCI DSS, while providing positive experiences for customers and agents alike. By shielding callers’ payment card information and other personal identifiable information (PII) from agents, and keeping sensitive data out of the call center’s infrastructure, Semafone’s solution helps to minimize the risks associated with potentially brand-damaging data breaches and fraud.

For more information about Semafone, please visit:

About Semafone
Semafone provides software to contact centers so they can take personal data securely over the telephone. Semafone’s patented data capture method collects sensitive information such as payment card or bank details and social security numbers directly from the customer’s telephone keypad for processing. This prevents personal data from entering the contact center, which protects against the risk of fraud and the associated reputational damage, ensuring compliance with industry regulations such as PCI DSS.

Semafone has achieved the four leading security and payment accreditations: ISO 27001:2013, PA DSS certification for its payment solution, PCI DSS Level 1 Service Provider and is a Visa level 1 Merchant Agent.

The company was founded in 2009 and serves a wide range of industry sectors including financial services, media, retail, utilities, travel and tourism and the public sector. Customers include Sky, TalkTalk, AXA and Virgin Group. North American customers include Rogers Communications, Consolidated Communications, Aviva Canada, Aimia, Amica and TVG. Major investors are Octopus Investments and BGF (Business Growth Fund).

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Matt Stubbs
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