Instant Technologies Announces New Release of Instant Chime 2.5 with Virtual Agent platform and full support for Microsoft Skype for Business

Share Article

Instant Chime provides click-to-chat functionality for large enterprise customers wishing to provide service desk support and IT help desk operations. Instant Chime 2.5 now delivers native integration with a variety of Microsoft cloud based services and integration with other enterprise systems via a new virtual agent platform.

Instant Technologies, a Portsmouth based provider of enterprise software, announces the immediate availability of Instant Chime 2.5 with enhanced support for Microsoft Office 365 and a new platform to develop and deploy virtual service desk agents. Chime 2.5 includes new support for Microsoft Office 365, a new enterprise alerting module, full support for Microsoft Skype for Business, and a new virtual agent platform intended to drive deep enterprise integration and customer engagement.

Instant Chime provides click-to-chat functionality for large enterprise customers wishing to provide service desk support and IT help desk operations worldwide using Microsoft Skype for Business. Instant Chime 2.5 now delivers native integration with a variety of Microsoft cloud based services, authentication models, and integration with other enterprise systems via a new virtual agent platform.

Chime’s Virtual Agent platform allows customers to connect Instant Chime with other enterprise systems. This integration may involve conversations with automated service desk agents, integration with other CRM systems, or integration with third party ticketing providers. With this integration, companies can use Chime to place a “click-to-chat” button on any public-facing website, and have customers connect through a web client to internal help desk agents.

“Our virtual agent platform allows Chime to further integrate with enterprise systems,” said Peyton McManus, President of Instant Technologies. “The virtual agent module extends our core application with the possible addition of customized conversational agents, service desk deflection and automation, and additional integration with various enterprise systems. Virtual agents enable server side customization, custom workflows, and the ability to leverage both Instant Chime and Microsoft Skype for Business in new ways.”

Instant Chime is currently deployed across a wide variety of large enterprise customers and includes customers in areas such as high technology, universities and public schools, financial services, health care providers, and global manufacturing operations. Instant Chime provides a flexible platform for enterprise customers to offer IM based service desk support, enterprise alerts, and outage nonfictions.

For information on Virtual Agents: http://www.addchime.com/virtual-agents.html

For more information http://www.addchime.com

About Instant Technologies
Instant Technologies specializes in developing innovative, enterprise-class IM compliance and IM based service desk applications for Microsoft Lync®, Microsoft Skype for Business, and IBM Sametime®. Instant Technologies is a Microsoft Silver ISV Partner and IBM Business Partner based in Portsmouth, NH.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Lisa McManus

Lisa McManus
@teaminstant
Follow >
Instant Technologies
Like >
Visit website