Swiss Post Solutions Report Reveals 63% of North American Universities Outsource Campus Auxiliary Services

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Swiss Post Solutions (SPS), a leading outsourcing provider of digital document management and mailroom solutions, released its SPS Outsourcing Index: Higher Education Trends report, revealing the auxiliary service outsourcing practices of North American higher education institutions.

We have partnered with our higher education clients to help them successfully regain control of costs.

Swiss Post Solutions (SPS), a leading outsourcing provider of digital document management and mailroom solutions, released its SPS Outsourcing Index: Higher Education Trends report, revealing the auxiliary service outsourcing practices of North American higher education institutions.The questionnaire circulated to decision makers and influencers of colleges and universities focused on campus operations including mailroom management, records management, managed print services, food and beverage, and facilities services.

With many of these organizations wrestling with increasing operating costs, colleges and universities nationwide are seeking functional and strategic solutions to address financial challenges. The SPS market study reveals the types of schools that are benefiting from outsourcing, the challenges and motivations behind the most widely outsourced auxiliary services, and future trends of providing campus services. The survey provides insights from a broad base of collegiate institutions and found a clear interest in further deploying outsourcing programs by those that currently outsource and those who do not.

According to the research, about 70% of large institutions (over 20,000 students) are currently outsourcing auxiliary functions and 62% of all schools not outsourcing are considering it. For mid-sized schools (10,000 – 20,000 students), 56% are strategically deploying outsourcing solutions for auxiliary management programs. Across campuses of all sizes, the most frequently outsourced services are bookstore (64%), mailroom (57%) food and beverage (53%), and centralized reprographics/copy center (36%). Additionally, facilities, and print management services were also named.

The survey participants reported on their primary motivators and objectives for outsourcing. 73% stated that creating cost savings was a key objective, an increase from 55.88% in SPS’ previous survey in 2014. The ability to obtain qualified personnel, however weighed heavily in the decision making as 30.77% confirmed this as a principle motivator which is a five-fold increase from the results in 2014.

Chief Operating Officer of SPS North America, Art Tatge, gave his insights, “We have partnered with our higher education clients to help them successfully regain control of costs. We have also enhanced service levels provided to the students, faculty, and staff using those auxiliary services by leveraging SPS’s expertise and industry best practices.”

Download a complimentary copy of the SPS Outsourcing Index: Higher Education Trends report HERE.

About SPS
We connect the physical and digital worlds

Swiss Post Solutions (SPS) is a leading outsourcing provider for business processes solutions and innovative services in document management. A strong international client base relies on SPS’ ability to envision, design and build end-to-end solutions and to be its trusted advisor for the key value drivers in BPO: location strategy, process optimization and technology, such as intelligent automation. Part of the Swiss Post Group headquartered in Bern, Switzerland, SPS’ 7,500 employees and specialized partners span the full range of the industry – from insurance, banking, telecommunications, media, retail to energy supply and travel & transportation – addressing customer needs in more than 20 countries.

Swiss Post Solutions (SPS) North America (NA) offers a comprehensive suite of business process outsourcing solutions and document management services that transform key business applications from paper to digital documents, enabling improved workflow and enhanced efficiencies. In the field of outsourced office services, SPS NA provides mailroom management, managed print services, reprographic services, IT helpdesk support, front office and reception services to clients from an array of industries, including financial services, media & entertainment, legal, higher education, and manufacturing among others. Headquartered in New York City, SPS NA has offices in Los Angeles, San Francisco, Chicago, Washington DC and Toronto, and operates secure document processing centers in Long Island City and Toronto.

Contact:
Janet Tarzia, VP Marketing & Communications
Swiss Post Solutions, Inc.
Tel:     212-204-0779
Web:    http://www.swisspostsolutions.com

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Janet Tarzia
@SPSNorthAmerica
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