Creative Virtual Named the Winner of Two 2016 Softech Business Awards

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The awards programme recognised Creative Virtual for their enterprise self-service and customer experience technology

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Research shows that customers are increasingly leveraging self-service tools as they seek out time-saving and effortless interactions, and as a result we’ve seen a huge surge of interest in our technology from enterprises around the globe during 2016.

Creative Virtual, a world leader in self-service customer engagement solutions, was recently announced as a dual winner in Softech Intl Magazine’s 2016 Business Awards. The awards programme named the company ‘Best Self-Service CX Technology Company 2016’ and ‘Most Innovative Enterprise CX Management Solution: V-Person™’.

The 2016 Softech Business Awards are designed to recognise leaders across a variety of industry sectors who are dedicated to changing their field and providing an integral service, software or technology. The awards are given solely on merit and commend those most deserving for their ingenuity and hard work, distinguishing them from their competitors and proving them worthy of recognition.

“This awards programme highlights the incredible work of the businesses throughout the software and technology markets whose contributions are vital to the corporate market,” said Tom Jones, Awards Coordinator. “It has been a pleasure showcasing the dedication and sheer hard work of all our winners, and I would like to wish them the very best of luck going forward.”

As a pioneer in the virtual assistant space, Creative Virtual has played a key role in the development and adoption of this self-service technology. The company’s natural language virtual assistant technology, V-Person, is backed by a knowledge management, workflow management and business intelligence reporting platform, V-Portal™, which is unique in the marketplace today. Large enterprises around the world utilise V-Portal and V-Person technology to improve customer engagement, reduce customer support costs and create better customer experiences.

“Research shows that customers are increasingly leveraging self-service tools as they seek out time-saving and effortless interactions, and as a result we’ve seen a huge surge of interest in our technology from enterprises around the globe during 2016,” said Chris Ezekiel, Founder & CEO of Creative Virtual. “It’s an honour to be recognised as the best in our field and for our innovative approach to the development and implementation of our customer experience technology.”

Visit the Creative Virtual website to learn more about the V-Person suite of self-service and customer engagement solutions.

ABOUT CREATIVE VIRTUAL

Creative Virtual is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations including Lloyds Banking Group, Time Warner Cable, HSBC, Verizon, Chase, InterContinental Hotels Group, Autodesk and Tesco rely on our award-winning V-Person technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.

Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, knowledge management and business intelligence platform empowers organisations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact centre, service desk, live chat and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person Smart Help platform is the most compelling self-service product in the world today.

Creative Virtual is headquartered in the United Kingdom with operations in the United States, the Netherlands, Australia, New Zealand, India, Singapore and Hong Kong. For more information about Creative Virtual and V-Person technology, please visit our website at http://www.creativevirtual.com.

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