Next IT Earns TMT News 2016 Technology Award for Best Customer Experience & Workforce Support AI Solutions

Share Article

Award caps year of technological innovation for leading enterprise intelligent assistant developer

News Image
"We believe that AI will power the future of the enterprise, and developing effective AI strategies and solutions is more imperative than ever before," said Rick Collins, Next IT President of Enterprise.

Next IT, the intelligent interface company, today announced that the company was awarded a 2016 Technology Award by TMT News Magazine. Next IT earned recognition from TMT for the Best Customer Experience and Workforce Support AI Solutions.

The TMT Technology Awards look to highlight the key players, individuals and innovative firms who have provided the world with new, cutting-edge techniques and solutions. Recent years have seen significant technological changes in the field of communication, and altered the way the business world operates. TMT seeks to cast a center-stage spotlight on those, who through determination, commitment and hard work, have developed and shared their ideas to fundamentally evolve the business world and the lives of consumers and customers for years to come.

“We’re very honored to be recognized by TMT for our AI solutions in Customer Experience and Workforce Support,” said Rick Collins, President of Enterprise for Next IT. “The enterprise AI market has seen rapid development in the past year, and we pride ourselves on the decade of experience and expertise in developing the right AI solutions with our enterprise customers. We believe that AI will power the future of the enterprise, and developing effective AI strategies and solutions is more imperative than ever before.”

The award further validates a year of momentum for Next IT, which has included wide recognition for their award-winning intelligent virtual assistants in sectors ranging from travel and finance to Telecom and government agencies. In 2016, Next IT also became the first enterprise AI platform to offer broad support for bots on Amazon, Facebook Messenger, and Twilio SMS.

“This year bots began to become mainstream for businesses as major players opened up their platforms to development, and we expect that market to continue to grow as bots become more sophisticated endpoints for companies to reach customers,” said Jen Snell, Vice President at Next IT. “It’s also becoming increasingly important for those endpoints to reflect the overall values and strategies of companies though, and that’s why our AI solutions have been so effective in integrating with a variety of customer experiences and necessary workforce support across the enterprise.”

For more information on Next IT’s AI solutions for customer experience and workforce support, visit http://www.nextit.com/.

For more information on TMT News’ 2016 Technology Awards, visit http://www.tmt-news.com/2016-tmt-2016-technology-awards.

About Next IT

Next IT is the intelligent interface company. We deliver the right outcomes through A.I.-powered solutions for customer engagement and workforce support.

Our customers, including Alaska Airlines, Amtrak, Charter Communications, United States Citizenship and Immigration Services, and the U.S. Army, set the bar for innovation in their markets, and they trust our solutions to resolve the most challenging barriers to exceptional customer and workforce support.

Next IT Enterprise is headquartered in Spokane, Washington.

Learn more at http://www.nextit.com

About TMT News

Published quarterly, TMT News provides readers with all the latest information from across these three key sectors, exploring every aspect: from legislation changes to the latest deals, new product launches to appointments and everything in between. TMT news is owned by AI Global Media. AI Global media is a leading multi-platform publisher of entertaining and informative finance, wealth and lifestyle publications. It has a truly international reach through a global subscriber list of over 1,890,000 corporate professionals and decision makers. AI’s magazines, websites and multimedia content are developed by an experienced and dedicated network of writers, researchers, designers and industry insiders, and in conjunction with some of the biggest names in their respected landscapes.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Doug Freeman
Jones-Dilworth, Inc.
+1 512-826-7674
Email >