NAPCP and TSYS Survey Results Identify Overall Commercial Card Program Satisfaction, Barriers, Opportunities, and Attitudes Towards Emerging Technologies

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The NAPCP and TSYS today released “Trends in Commercial Card and Program Management,” the results of a survey of Commercial Card and Payment professionals conducted in May and June 2016. The survey report provides results by Commercial Card type including Purchasing Card (P-Card) and Travel and Entertainment (T&E) Card programs, Electronic Accounts Payables (EAP), alternative B2B payment solutions, expense management, and mobile payments and account servicing through mobile notifications.

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The NAPCP and TSYS has released “Trends in Commercial Card and Program Management,” the results of a survey of Commercial Card and Payment professionals.

The results of this survey show numerous areas where Commercial Card providers can both educate and better serve their end-user clients.

The report's Executive Summary is available to all NAPCP members and complimentary subscribers. The full survey results report may be accessed by NAPCP members, and can be purchased by non-members in the NAPCP store.

Respondents to the survey indicate an overall satisfaction with their programs but also identify where the various products are perceived to fall short, including: controls and compliance, security, monitoring and controlling spend and tracking receipts. 

“The results of this survey show numerous areas where Commercial Card providers can both educate and better serve their end-user clients,” said Diane McGuire, NAPCP Managing Director. “Solutions available today address top areas of concern such as control and security related to all product types. Solutions including automated compliance monitoring and mobile alerts are not yet commonly adopted by end-users but could address their most commonly identified barriers to growth. Supplier resistance has long been a barrier to maximum EAP implementation throughout the industry. Providing flexible terms through dynamic discounting and other options will go a long way to making EAP adoption a more viable option for making payments.”

Survey results identify and measure barriers to program growth and success, identifying key opportunities for providers. The top barriers are security, employee use of personal cards, and lack of upper management support.

In the area of barriers to more spend on P-Card Programs, respondents indicated that management concern is the biggest barrier, followed by policy restrictions.

Controls and compliance and incentive/rebate programs were the two most frequently reports aspects of T&E cards that could be improved.

Attitudes Towards Emerging Technologies
Only 10% of respondents indicated they were likely or very likely to use Mobile Payments in the B2B space.

Payment security topped the list of concerns. Providers have an opportunity to discuss tokenization as a means of overcoming concerns.

Respondents were undecided when asked about the likelihood that their organization would adopt alerts (38%) or two-way SMS (39%) in the future.

About the NAPCP The NAPCP is a membership-based professional association committed to advancing Commercial Card and Payment professionals and industry practices worldwide. Serving a community of more than 17,000, the NAPCP is a respected voice in the industry and an impartial resource for professionals at all experience levels in the public and private sectors. The NAPCP provides unmatched opportunities for continuing education and peer networking through its conferences, Regional Forums, webinars, website, virtual demonstrations, newsletters and regular communication. The association sponsors research and publishes timely and relevant white papers, survey results and articles. The NAPCP offers a Certified Purchasing Card Professional (CPCP) credential. Visit http://www.napcp.org to learn more about Commercial Card and payment programs in general, the value of membership, current member demographics, upcoming events and benefits of becoming a year-round partner sponsor. In addition to membership, the NAPCP offers complimentary subscriptions to its website, with partial access to industry news, research results, polls and other resources. To become an NAPCP member, please visit http://www.napcp.org/WhyJoin.

About TSYS
TSYS® unlocks opportunities in payments for payment providers, businesses and consumers. Our headquarters are in Columbus, Georgia, USA, and we operate in more than 80 countries with local offices across the Americas, EMEA and Asia-Pacific. We provide seamless, secure and innovative solutions across the payments spectrum — from issuer processing and merchant acquiring to prepaid program management — delivered through partnership and expertise. We succeed because we put people, and their needs, at the heart of every decision. It’s an approach we call “People-Centered Payments®.” Our industry is changing every day — and we’re leading the way towards the payments of tomorrow. We routinely post all important information on our website. For more, visit us at tsys.com.

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Amy Allen
NAPCP
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