We believe that this location will allow us to competitively broaden our offerings and support the growing demand for high quality, low cost, English and Spanish contact center services for our global clients.
Las Vegas, NV (PRWEB) June 07, 2016
Knoah Solutions, Inc., a global business process outsourcing company, today announced that it has acquired Central American BPO provider, LL Contact Center in Tegucigalpa, Honduras, becoming a wholly owned subsidiary of Knoah Solutions Inc., USA and will be known as Knoah Solutions Honduras.
“We decided to acquire a BPO firm in Honduras as part of our global expansion plan because we believe that this location will allow us to competitively broaden our offerings and support the growing demand for high quality, low cost, English and Spanish contact center services for our global clients,” said Sri Myneni, chief executive officer and co-founder of Knoah Solutions.
Honduras shares a cultural affinity and time zone alignment with the U.S. They have the highest number of bilingual schools in Central America also making them the largest accent neutral, English-speaking workforce in the region. Tegucigalpa is a modern and growing Central American capital city with good infrastructure and transportation support along with a focus on security and supportive business climate.
“We conducted an extensive search within the Central American region for the right location and a good partnership candidate,” said Ralph Barletta, executive vice president and co-founder of Knoah Solutions. “LL Contact Center shares the same values we do and their experience in running their operations exceeded our hopes for a firm we could integrate into Knoah’s 15 year tradition of excellent service, deep expertise, and an environment our clients and associates want to be a part of.”
Knoah Solutions, headquartered in Las Vegas, Nevada, currently operates one location in the U.S. and two in India. The company’s growth and geographic expansion over the past 15 years to this point has been entirely organic. This acquisition represents the first step in a planned strategy to incorporate targeted inorganic growth to accelerate the company’s service delivery footprint. “Our goal is to build on our unique BPO service offering that is based on transparency, flexibility, cutting-edge technology and a consultative approach to outsourcing that supports a deeper partnership with our clients,” Barletta continued.
About Knoah Solutions:
Whether you are a Fortune 500 company or an SMB, Knoah Solutions’ global BPO services create memorable experiences that matter to your brand. Our customizable and flexible, multi-channel customer engagement solutions help you meet the needs and challenges of each of your customers through voice, chat, email and social media to our award-winning TotalAssure QA third-party call monitoring solution; all powered by our proprietary WFO tool, KnoahsARK. Knoah has the adaptability that big companies can’t provide and a level of competency and scale that smaller companies can’t deliver on. Knoah’s innovative and consultative approach has repeatedly earned us awards and recognition from independent review bodies like IQPC and IAOP.
For more information about us, please visit http://www.knoah.com.