CRM platforms like Salesforce integrated with Noble contact automation technology can be a game-changer when it comes to speed of service.
Atlanta, GA (PRWEB) January 12, 2016
Noble Systems Corporation, a global leader in unified contact center technology, announces that Barry University, one of the largest Catholic universities in the Southeast, has selected the Noble® Enterprise Cloud solution to support its admissions and recruitment programs.
“Our primary factor in going with Noble was the system’s advanced CRM integration options,” explained Dr. Hernan Londono, Associate Chief Information Officer at Barry University. “We are Salesforce users and as such we require a blended inbound and outbound communication solution that must seamlessly work with our CRM and also improve results through faster and more efficient responses to students.”
Barry University will be implementing Noble’s cloud-based contact center technology. Using Noble’s Make Contact application for Salesforce integration, sophisticated unified agent desktop tools will be integrated into the CRM workflow for the university’s admissions and recruiting representatives, enabling the team to quickly access student records and contact histories and efficiently manage multichannel communications functions. Barry University will also benefit from Noble’s dynamic inbound contact routing, mobile management, and web reporting tools.
Chris Hodges, Senior Vice-President of Sales and Marketing at Noble Systems, commented “CRM platforms like Salesforce integrated with Noble contact automation technology can be a game-changer when it comes to speed of service. With many cumbersome manual tasks eliminated and workflows streamlined, we expect that Barry University’s admissions team will be able to produce dramatic increases in student satisfaction and significant gains in productivity.”
About Noble Systems
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our premise, cloud and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit http://www.noblesys.com.
About Barry University
Barry University in Miami, Florida, strives to provide a higher education experience that applies what is learned in the classroom to a constantly changing world, while promoting civic engagement for the betterment of humanity. Founded in 1940 by the Adrian Dominican Sisters, Barry University offers more than 100 bachelor’s, master’s, and doctoral degree programs. The university is composed of two colleges and seven schools in the areas of arts and sciences, business, education, human performance and leisure sciences, law, nursing and health sciences, podiatric medicine, professional and career education, and social work. The university includes approximately 9,000 students from nearly all 50 states and 80 countries; 60,000 alumni worldwide; and 1,700 faculty and staff members. Barry University has a 122-acre main campus in Miami; the Dwayne O. Andreas School of Law campus in Orlando; and satellite sites in 10 Florida counties, The Bahamas, and the U.S. Virgin Islands. For more information, visit http://www.barry.edu.